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Embry Rucker Community Shelter - Case Manager Resume Example

Penelope Perry
Professional Summary

Service-oriented crisis counselor with two years background in human services, two years background in health care, and 22 years background in customer service. Core competencies include crisis intervention, behavior modification and superior customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Crisis Intervention/Stabilization     
  • Case Management     
  • Behavior Modification      
  • Customer Service      
  • Administration      
  • Time Management       
  • Resourcefulness     
  • Creativity
  • Life Coaching
  • Trauma Assessment and Intervention
Embry Rucker Community Shelter Reston, VA Case Manager Jun 2010May 2012
  • Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
  • Provide crisis intervention and stabilization.
  • Advocate on behalf of clients to assure they receive services to meet their individual needs with other agencies.
  • Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
  • Supervise and monitor community and program activities held at the shelter.
  • Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
  • Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and client needs.
  • Monitor, evaluate, and record client progress with respect to treatment goals.
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Modify treatment plans according to changes in client status.
  • Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
Embry Rucker Community Shelter Reston, VA Front Desk Coordinator Feb 2010Jun 2010
  • Maintain and keep front desk organized while greeting guests and clients that enter the shelter.        
  • Accept incoming donations for the shelter and provide proper receipt to the donor.   
  • Complete administrative tasks throughout the shift such as answering phones, navigating clients and visitors to appropriate appointments, creating documents such as letters and informational flyers.
Embry Rucker Community Shelter Reston, VA Relief Counselor Feb 2010Jun 2010
  • Supervise clients accessing the winter programs offered by the shelter.
  • Supervise shelter residents during evening and overnight shifts.     
  • Documentation of dispensed client's medications. ·        
  • Provide hourly safety and security checks throughout shift of entire shelter to ensure client safety.
Dale City Animal Hospital Woodbridge, VA Night Nurse Apr 2009Oct 2009
  • Maintain overnight care of sick and/or post-op, and boarded animals by giving medications, changing fluid bags, checking bandaging, and calling the Veterinarian for emergency services.     
  •  Work independently to accomplish duties of cleaning entire hospital to include service areas and cages/kennels for all animals; restocking hospital supplies for the following day's services; and wrapping materials properly before inserting into the autoclave machine to complete sterilization process.
INOVA Fairfax Hospital Falls Church, VA Clinical Technician Aug 2005Mar 2006
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Phlebotomy including: obtaining and properly labeling blood samples for the lab, starting patient IVs, performing blood glucose tests and recording the results in the computer
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
INOVA Fairfax Hospital Falls Church, VA Unit Secretary Dec 2004Mar 2006
  • Arrange hospital admissions for patients.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
  • Provide information such as directions, visiting hours, or patient status information to visitors or callers.
Chili's Grill and Bar Manassas, VA Bartender/Server Apr 1999Dec 2004
  • Check identification of customers to verify age requirements for purchase of alcohol.      
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.              
  •  Customer Service to include: communication, serve snacks or food items, reconciliation of meal tab, quality assurance.       
  • Arrange bottles and glasses to make attractive displays. ·  
  • Reconciliation of cash drawer with daily receipt.
Chili's Grill and Bar Manassas, VA Shift Manager Mar 2001Sep 2001
  • Supervision of entire staff on duty.    
  •  Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility.        
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. ·        
  • Count money and make bank deposits.  
  • Investigate and resolve complaints regarding food quality, service, or accommodations.    
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.       
  • Schedule staff hours and assign duties.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Liberty University Lynchburg, VA Bachelor of Science: Psychology - Crisis Counseling Jul 2014 • GPA: 3.9
• Dean's List
• Internship: Embry Rucker Community Shelter
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Resume Details

This is a real resume for a Case Manager in Way, Virginia with experience working for such companies as Embry Rucker Community Shelter, Dale City Animal Hospital, Inova Fairfax Hospital. This is one of the hundreds of Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager resume.

Previous Companies:

  • Embry Rucker Community Shelter
  • Dale City Animal Hospital
  • INOVA Fairfax Hospital

Previous Job Positions:

  • Case Manager
  • Front Desk Coordinator
  • Relief Counselor
  • Night Nurse
  • Clinical Technician


  • Liberty University

Level of Education:

  • Bachelor of Science

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