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Catholic Charities - Case Manager Resume Example

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XXXX XXXXXXX XXXXX, Baltimore, MD 21209
Layla Ross
Professional Summary:

Service-oriented Case Manager with a 10 year background in Human Service. Core competencies include Mental Health, Substance Abuse and Family Services, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Therapy and Counseling
  • Social Perceptiveness
  • Active Listening
  • Coordination
  • Judgment and Decision Making
  • Time Management
  • Social Perceptiveness
Case Manager Jun 2013Dec 2013 Catholic Charities/Weinberg Housing and Resource Center Baltimore, MD
  • Counsel homeless residents in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, and unemployment.
  • Interview residents, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of residents.  Extensive documentation using ETO software.
  • Monitor, evaluate, and record residents progress with respect to treatment goals, decrease caseload by 30%, by getting residents into stable and permanent housing.
  • Assist residents in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Refer resident or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
Family Support Advocate Jan 2010Feb 2012 The Family Tree Baltimore, MD
  • Counsel parents with child rearing problems, using a strength based model, with the goal to gain self determination, interviewing the child and family to determine whether further action is required.
  • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
  • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
  • Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
  • Provide, find, or arrange for support services, such as child care, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing, assist in building family effectiveness
Family Navigator Apr 2006Jun 2009 The Family League of Baltimore Baltimore, MD
  • Advocate for families with children who have, behavioral, developmental and special need problems, using a strength based model to assist them in reaching self determination
  • Develop and implement individualized treatment plans addressing family relationship problems, destructive patterns of behavior, and other personal issues.
  • Maintain case files that include activities, progress notes, evaluations, and recommendations, extensive documentation using ETO software for statistical data collection
  • Follow up on results of counseling programs and clients' adjustments to determine effectiveness of programs.
  • Encourage clients to develop and use skills and strategies for confronting their problems in a constructive manner.
  • Confer with other counselors, therapist, and professionals to analyze individual cases and to coordinate counseling services.
Addictions Counselor Apr 2002Mar 2006 Glass Substance Abuse Systems Baltimore, MD
  • Counsel clients individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Conduct chemical dependency program orientation sessions in a methadone clinic.
  • Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans, extensive documentation of clients progress, maintain insurance plans
  • Perform blood draws for infectious diseases
  • Assess individuals' degree of drug dependency by collecting and analyzing urine samples.
  • Attend training sessions to increase knowledge and skills.
Master of Science : Applied Psychology/Rehabilitation Counseling Dec 2013 Coppin State University Baltimore, MD
Bachelor of Science : Human Service Administration May 2009 University of Baltimore Baltimore, MD
Associate of Arts : Allied Human Services/Addiction Counseling May 2006 Baltimore City Community College Baltimore, MD
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Resume Details

This is a real resume for a Case Manager in Baltimore, Maryland with experience working for such companies as Catholic Charities, Weinberg Housing And Resource Center, The Family Tree. This is one of the hundreds of Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager resume.

Previous Companies:

  • Catholic Charities
  • Weinberg Housing and Resource Center
  • The Family Tree

Previous Job Positions:

  • Case Manager
  • Family Support Advocate
  • Family Navigator
  • Addictions Counselor


  • Coppin State University
  • University of Baltimore
  • Baltimore City Community College

Level of Education:

  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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