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Apro Staffing - Case Manager Resume Example

Allison Flores
XXXX X XXXXX XXXXXX, Blue Island, IL 60406
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
I am a sharp, creative, detail-oriented, hardworking, self-starter with excellent
communication skills. As well, I'm a highly motivated, reliable, and very
organized multi-tasker with strong computer knowledge and valuable office
experience. Solid professional standards, great record of dependability.  Maintaining focus on completing any task in a timely manner while ensuring that I meet customer satisfaction. I plan to secure a solid position as I further my Career as well as my Education (Bachelors of Arts) in the Human Services area. 
Skills
  • Effective listener and communicator 
  • Computer-literate performer with extensive software proficiency covering wide variety of applications.  a. Microsoft Word 
    b. Excel
    c. Power Point 
    Goal Driven leader/ team motivator 
  • Fast Learner 
  • Innovative problem-solver who can generate workable solutions and resolve complaints. 


Experience
Case Manager Jun 2009Present Apro Staffing Chicago , IL Energy Department 
Customer Services- F.E.M.A-Liheap-PIPP 
  • Intake- Collect all documents from clients required to apply for programs within CEDA
  • Verification- Verification of Files to ensure that the meet with state policies. 
  • Denial Review- Ensure that all files not approved were denied according to state rules. 
  • GFE Department- Documenting GFE's and incoming mail as well as imputing GFE's in Liheap. 
  • Special events- Representing CEDA  by helping with offsite informational community events. 
  • PIPP Case Manager - Liaison between the program and clients to assist with any vital information. Troubleshoot any problems dealing with account issues as well as PIPP rules in order to stay within program guidelines. 
  • Process Liheap and PIPP files. 
Verification Analyst/ Customer Service Rep Jul 2004Dec 2008 C2 Legal Chicago , IL Reviewing Documents for special cases within the law firm. This included determining weather the documents that were ready for trial were precise and correct. Evaluating documents so that they meet and comply with company standards. Using judge pertaining to the information given so that all cases ran smoothly and effectively. 
Education
Associate of Arts : Human Services Nov 2013 University of Phoenix Phoenix , Ar
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Resume Details

This is a real resume for a Case Manager in Blue Island, Illinois with experience working for such companies as Apro Staffing, C2 Legal. This is one of the hundreds of Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Case Manager resume.

Previous Companies:

  • Apro Staffing
  • C2 Legal

Previous Job Positions:

  • Case Manager
  • Verification Analyst
  • Customer Service Rep

Schools:

  • University of Phoenix

Level of Education:

  • Associate of Arts

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