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Columbia St Marys Hospital - Case Management Supervisor Resume Example

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Dylan Allen
Professional Summary

Dedicated professional in hospital Case Management with 20+ years of management and leadership experience in nursing and hospital administration. Maintain high performance standards with proven results in delivering fiscally responsible patient care while optimizing patient engagement. Proficient in hiring, developing, and retaining talented associates. Currently responsible for managing 60 Case Management associates on two hospital campuses while serving for the past three years as a project lead for an organization-wide initiative to reduce hospital readmissions.

  • Performance Improvement
  • Associate & Patient Engagement
  • Change Management
  • Organizational Communication
  • Performance Management
  • Resource Utilization
  • Project Management
  • Meeting Facilitation
Case Management Supervisor 01/2013 to Present
Columbia-St. Mary's Hospital Milwaukee, WI
  • Oversee daily Case Management operations for CSM Milwaukee & Ozaukee campuses
  • Develop and Implement Utilization Management best practices
  • Serve as a project lead to design and develop solutions for Readmission Reduction Initiative
  • Interview, Select, Develop, and Retain associates
  • Front-line manager for 60 Case Management associates
  • Implement patient and associate engagement best practices
  • GE CAP (change acceleration process) Certification
  • CORE Training 
  • CSM Representative for Ascension Readmission Reduction
RN Case Manager Navigator 10/2012 to 01/2013
Columbia-St. Mary's Hospital Milwaukee, WI

  • Led project team to create and implement the Navigator role as part of a solution to reduce patient readmissions
  • Post-discharge phone calls to high risk patient population to provide care coordination and education
  • Led project team to develop and implement practice changes to improve the patient care coordination and discharge processes
RN Case Manager 02/2010 to 10/2012
Columbia-St. Mary's Hospital Milwaukee, WI
  • Collaborated with Physicians and health care staff to  coordinate optimal care and discharge plans for patients
  • Responsible for promoting fiscally prudent resource utilization in developing patient care plans
Clinical Service Liaison 07/2008 to 11/2009
Coram Specialty Infusion Services New Berlin, WI
  • Increased core therapy admissions and managed client relationships
  • Delivered patient training and served as primary point-of -contact for problem resolution and continuing education services
  • Served as Home Care Coordinator for Children's Hospital of Wisconsin for core therapy discharges
  • Responsible as the primary point-of-contact for Froedtert Hospital referrals
Specialty Education School Nurse 09/2005 to 05/2008
CESA #1 Brookfield, WI
  • Delivered patient care to to physically and mentally disabled students
  • Provided consultation and education to school staff members for a specific case load of special education students
Perinatal Nurse Case Manager 01/2001 to 01/2002
Columbia-St. Mary's Hospital Milwaukee, Wisconsin
  • Responsible for comprehensive maternal assessment to identify maternal and neonatal risk factors
  • Coordinated comprehensive ante partum and discharge planning for maternal and neonatal patients
Director of OB and Children's Services 01/1999 to 01/2001
Columbia-St. Mary's Hospital Milwaukee, WI
  • Responsible for the administrative and staff leadership of the OB and Children's Services at St. Mary's Milwaukee and the Birthing Center at Columbia Hospital
Director of Children's Services 01/1997 to 01/1999
Columbia-St. Mary's Hospital Milwaukee, WI
  • Responsible for the clinical and administrative leadership for nursing practice on a 12 bed Pediatric unit and a 20-bed Neonatal Intensive Care Unit
Director of Critical Care Services, NICU 01/1995 to 01/1997
The Children's Memorial Medical Center Chicago, IL
  • Responsible for the clinical and administrative leadership for nursing and respiratory practice on a 24-bed Neonatal Intensive Care Unit
  • Responsible for the direct leadership of Critical Care specialty programs including ECMO and Sleep Disorders Center
Clinical Nurse Manager 01/1990 to 01/1995
The Children's Memorial Medical Center Chicago, IL
  • Responsible for the clinical and administrative leadership for nursing practice on a 24-bed Neonatal Intensive Care Unit
Neonatal Nurse Practitioner 01/1987 to 01/1990
Regional Medical Center Memphis, TN
  • Functioned as a physican extender administering comprehensive care to critically ill neonates on a 100-bed NICU
Graduate Teaching Assistant 01/1986 to 01/1987
University of Alabama Birmingham, Alabama
  • Facilitated instruction to junior nursing students while enrolled in graduate coursework
NICU Staff Nurse 01/1984 to 01/1986
University of Michigan Medical Center Ann Arbor, Michigan
  • Responsible for clinical care of critically ill neonates using advanced technologies including ECMO
NICU Staff Nurse 01/1982 to 01/1984
Prentice Women's Hospital Chicago, Illinois
  • Responsible for clinical care of critically ill neonates
M.S.N, N.N.P.: Nursing Jan 1988 University of Alabama - Birmingham, Alabama
B.S.N: Nursing Jan 1982 Northwestern University - Chicago, Illinois
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Resume Details

This is a real resume for a Case Management Supervisor in Whitefish Bay, Wisconsin with experience working for such companies as Columbia St Marys Hospital, Coram Specialty Infusion Services, Cesa 1. This is one of the hundreds of Case Management Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Case Management Supervisor resume.

Previous Companies:

  • Columbia St Marys Hospital
  • Coram Specialty Infusion Services
  • CESA 1

Previous Job Positions:

  • Case Management Supervisor
  • RN Case Manager Navigator
  • RN Case Manager
  • Clinical Service Liaison
  • Specialty Education School Nurse


  • University of Alabama
  • Northwestern University

Level of Education:

  • M.S.N, N.N.P.
  • B.S.N

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