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Private Employer - Caregiver Resume Example

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Zoey Brooks
XXXX XXXXXXXX XXX , Augusta , GA 30904 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished and energetic Customer Service Specialist with a solid history of achievement in call center environment. Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Customer and Personal Service
  • Active Listening
  • Psychology
  • Critical Thinking
  • Speaking
  • Persuasion
  • Negotiation
  • Judgment and Decision Making
Experience
Caregiver 01/2011 to Present
Private Employer
  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
Customer Service Representative II 03/2013 to 05/2014
T-Mobile
  • Competent in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. 
  • Used resources and negotiation skills to retain customers. Processes customer requests to disconnect service. Assists with escalated customer issues and concerns.
  • Build customer loyalty through timely and effective one call resolution. 
  • Increased revenue through the execution of various sales initiatives.  
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Customer Service Representative II 07/2009 to 09/2012
Zephrance Productions
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Maintain records of contacts, accounts, and orders.
Customer Account Executive 10/2010 to 02/2011
Comcast
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Patient Care Advocate 11/2008 to 06/2009
Curascript Specialty Pharmacy


  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
Customer Service Representative I 10/2007 to 10/2008
AIG Direct
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Collector 08/2003 to 08/2007
USA Breezeway
  • Communicated with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts and counseled delinquent account debtors to assist in finding funds to meet debt obligations.
Education
H.S. Diploma: May 2005 Winter Springs High School -
Bachelor of Science: Business Administration University of Phoenix -
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Resume Details

This is a real resume for a Caregiver in Augusta, Georgia with experience working for such companies as Private Employer, T Mobile, Zephrance Productions. This is one of the hundreds of Caregiver resumes available on our site for free. Use these resumes as templates to get help creating the best Caregiver resume.

Previous Companies:

  • Private Employer
  • T Mobile
  • Zephrance Productions

Previous Job Positions:

  • Caregiver
  • Customer Service Representative II
  • Customer Account Executive
  • Patient Care Advocate
  • Customer Service Representative I

Schools:

  • Winter Springs High School
  • University of Phoenix

Level of Education:

  • H.S. Diploma
  • Bachelor of Science

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