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Fiserv - Card Services Resume Example

Lily Sanders
XXXX XXXXXXXXXXX XXXX, Hilliard , OH 43026
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Responsible and Energetic Associate with goals in growing with Fiserv. Excels in customer service, organization, and tasking as well as excellent communication skills. Handles tasks with accuracy and efficiency.
Skills
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Education and Training
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Learning Strategies
Experience
Card Services Jun 2013Present Fiserv. Dublin, OH
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance,
  • Assist Cardholders in need of shutting down a lost or stolen debit card in protection of their account and funds
  • Making outgoing/ Take incoming calls for cardholders that have suspicious activities on their debit or credit card in which we would like to verify with them to prevent fraudulent charges appearing on the account in question.
  • Back office: Completing Close Out Packets for financial institutions entailing what happened from start to finish in a fraud case for a cardholder.
  • Back office: Working pending tasks, Determine which charges are not authorized and if they have or have no posted to the cardholder's account. If needed giving them provisional credit for the charges, sending all necessary letters needed to keep them updated with their case as well as creating and sending out affidavit's of fraud.
  • Back office: Image ID, for Vystar credit union only, Sending out new debit cards foe cardholders requesting such and being sure we have the correct address and information on file, also making sure the card is pre-activated and have the correct image and expiration date.
  • Back office: Filing all received affidavit's of fraud from cardholders, scanning them as well as filing them into the correct files for the case we will be working.
  • Back office: Visa fraud reporting, using the visa network and relaying the unauthorized charges in which we will be working for the client on question.
Sales Associate/ Trainer/ Buyer Apr 2011May 2013 Plato's Closet Grove city, OH
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Estimate and quote trade-in allowances.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Prepare merchandise for purchase or rental.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables
  • Sort through merchandise that a customer desired us to purchase.
  • Purchase in new items based on the buying policy of Plato's Closet terms such as, style and condition of the clothing.
  • Manually enter each item bought into the store by Brand, Style, Size, Estimate a price on the item as well as the price the customer would receive for the item.
  • Train new associates on customer service ways of Plato's closet, how to maintain the look of the store, run dressing rooms, check out customers, open and closing procedures as well as buying procedures entailing everything that buying in clothing consist of.
  • Complete closing paperwork, filing receipt, sales for the day, cash and credit usage in the total amount of so.
Bedrunner Dec 2010Jun 2011 Tan ETC. Grove city, OH
  • Collect soiled linen or clothing for laundering and maintain it throughout my entire shift
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
  • Refer guest problems or complaints to supervisors.
  • Operate washing machines and dryers to clean soiled apparel and towels.
  • Sort, count, and mark clean linens and store them in linen closets.
  • Answer telephones and doorbells.
  • Maintain clean tanning facilities for incoming customers.
  • Work quickly and accordingly to the amount of customers coming in. 
  • Complete closing tasks before cling the salon such as sweeping, taking out trash, vacuuming rigs and carpets
Carhop May 2010Dec 2010 Sonic Drive in Grove city, OH
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen areas.
  • Notify kitchen personnel of shortages or special orders.
  • Communicate with customers regarding orders, comments, and complaints.
  • Relay food orders to cooks.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Education
High School Diploma : College prep May 2012 Franklin heights high school columbus, OH
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Resume Details

This is a real resume for a Card Services in Hilliard, Ohio with experience working for such companies as Fiserv, Platos Closet, Tan Etc. This is one of the hundreds of Card Services resumes available on our site for free. Use these resumes as templates to get help creating the best Card Services resume.

Previous Companies:

  • Fiserv
  • Platos Closet
  • Tan ETC

Previous Job Positions:

  • Card Services
  • Sales Associate
  • Trainer
  • Buyer
  • Bedrunner

Schools:

  • Franklin heights high school

Level of Education:

  • High School Diploma

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