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Henry Ford Retirement Village - Captain Waitstaff Resume Example

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Carter Lee
Professional Summary
Dynamic individual with experience in leadership roles, often promoted because of my loyalty, people skill and attention to detail. Expert in customer service, anticipating customers needs and wants is what I do on a daily bases. Internal and external customer satisfaction is the main goal.  
  • Hospitality background
  • Problem resolution
  • Punctual and reliable
  • Flexible team player
  • Resilient and positive attitude
  • Customer relationship building
  • Knowledge of safety and sanitation guidelines
  • Time management skills
  • Organized professional
  • Experience with diverse clientele
Captain-Waitstaff Apr 2014Present Henry Ford Retirement Village Dearborn, MI
  • Train and mentor new employees.
  • Assist lead Chief in work stations.
  • Assist in scheduling waitstaff.
  • Provide assistance to other employees when needed.
  • Knowledge of POS system.
  • Knowledge of all work stations therefore improving flexibility.
  • Close restaurant. 
  • Come in early and help set up.
  • Deal with complaints.
  • Restock storage areas. 
Waiter Jul 2012Apr 2014 Henry Ford Retirement Village Dearborn, MI
  • Maintained exceptional cleanliness of work areas, dishware, glassware, and silverware throughout each shift.
  • Accurately issued dining bills and processed customer payments.
  • Prepared in advance to accommodate large parties and reservations including ensuring adequate scheduling of staff.
  • Adhered to all health department regulations to optimize restaurant safety.
  • Resolved customer complaints including providing replacement menu items as needed.
  • Promptly and efficiently removed plates, replaced utensils, and refilled beverages according to customer preferences.
  • Provided personable, enthusiastic service to guests.
  • Carefully cleaned, sanitized, and organized dining room and back of house kitchen food storage areas.
  • Anticipate customer needs.
News Paper Carrier Oct 2007Jan 2014 Dearborn Press and Guide Dearborn, MI
  • Delivered local newspaper twice weekly.  
  • Called upon by manager to cover for other carriers when they where on vacation.  
  • Kept record of accounts, pre-pay customers versus monthly customer payments. 
  • Increased distribution by 26 customers during my employment. 
  • Anticipated customer needs.
  • Used time-management skills effectively.
  • Friendly service.

Bachelor of Science : Sport Management Madonna University Livonia , MI Expected graduation Jun 2018
High School Diploma May 2014 Cabrini High School Allen Park, MI
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Resume Details

This is a real resume for a Captain Waitstaff in DEARBORN, Michigan with experience working for such companies as Henry Ford Retirement Village, Dearborn Press And Guide. This is one of the hundreds of Captain Waitstaff resumes available on our site for free. Use these resumes as templates to get help creating the best Captain Waitstaff resume.

Previous Companies:

  • Henry Ford Retirement Village
  • Dearborn Press and Guide

Previous Job Positions:

  • Captain Waitstaff
  • Waiter
  • News Paper Carrier


  • Madonna University
  • Cabrini High School

Level of Education:

  • Bachelor of Science
  • High School Diploma

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