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Vertical Screen - Call Center Specialist Resume Example

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XXXX XXXXXX XX, Philadelphia, PA 19138
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Ph: XXXXXXXXXX
Professional Summary

Self-sufficient, team oriented professional offering years of Customer Service. Detail oriented with the ability to adapt quickly to various environments, work with a team, work independently, multi-task and prioritize in a high volume fast paced work environment.

Skills

Customer ServiceConflict Management

Spanish LanguageEnglish Language

Problem SolvingMS Office Suite

Schedule CoordinationTeam Leading

Process ImplementationAdaptibility/Flexibility

Critical Thinking

Experience
Bilingual Call Specialist Dec 2017Aug 2018 ASD - Answering Service for Directors Media, PA
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Assist funeral homes and funeral related businesses of all sizes by professionally handling their telephone calls during non business hours.
  • Sympathetically gathering death call information from family members and nurses to coordinate removals.
Call Center Specialist Feb 2016Dec 2017 Vertical Screen Warminster, PA
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Meet pre-established production goals.
  • Handle high priority clients with specific instructions.
  • Conduct research via outbound calls, fax, email and online database searches.
Front desk receptionist Nov 2013Apr 2015 Brooklyn Medical Health Kings County, NY
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Analyze data to determine answers to questions from customers or members of the public.
Education
High School Diploma Jun 2011 High School-Telecommunications Brooklyn, NY
Associate of Science: Healthcare Studies Community College of Philadelphia - Northwest Regional Center Philadelphia, PA
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Resume Details

This is a real resume for a Call Center Specialist in Philadelphia, Pennsylvania with experience working for such companies as Asd Answering Service For Directors, Vertical Screen, Brooklyn Medical Health. This is one of the hundreds of Call Center Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Specialist resume.

Previous Companies:

  • ASD Answering Service for Directors
  • Vertical Screen
  • Brooklyn Medical Health

Previous Job Positions:

  • Call Center Specialist
  • Front Desk Receptionist

Schools:

  • High School-Telecommunications
  • Community College of Philadelphia - Northwest Regional Center

Level of Education:

  • High School Diploma
  • Associate of Science

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