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Telepoint - Call Center Sales Associate Resume Example

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  • XXXX X XXXXXXXX XXX, Philadelphia, PA 19140
  • - XXXXXXXXXX
  • - XXXXXXXXXXXXXXXXX
Charles Collins
Objective

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.

Skills
  • Strong work focus and ability to multitask
  • Excellent communication and organizational skills
  • Demonstrated ability to work in a team-fostered environment with minimal supervision.
  • Excellent verbal, written and telephone skills allowing all work to be completed timely and accurately.
  • Able to operate a pallet jack and fork lift
  • Physically capable to lift and move heavy objects
  • Strong mathematical skills
  • Familiar with warehouse safety precautions and procedures 
     

  •  


Experience
Call Center Sales Associate 04/2008 to 10/2009
Telepoint - Somerdale, NJ
  • Outbound call center for sales for Verizon phone and internet service. Entered information into a computer when speaking with customers using a multi-line phone systems.
  • Made arrangements for installation, removal or change of services and/or products. Establish accounts in billing systems, quote and compute rates for new services.
  • Accurately summarize the contact and explain what will happen next.
  • Assist with inbound calls during times of high volume interact with other functional groups to ensure customer satisfaction meet established productivity goals: sales, call handling time, records accuracy obtain, establish and access customer credit information.
Warehouse Worker 02/2007 to 10/2008
Accu Temporary Staffing - Pennsauken, NJ
  • Worked at different warehouses.Lifting up to 75lbs, packaging and labeling goods.
  • Sorting and placing merchandise on conveyer belt.
  • Maintaining a clean, organized and safe work environment. Establishing safety procedures.
  • Receive and count stock items, and record data manually or using computer.Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Load trucks in order to pick up incoming stock to be delivered to designated locations.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
Call Center Sales Associate 02/2007 to 03/2008
Kraftmatics - Bensalem, Pa
  • Inbound/Outbound call center to make sales for Kraftmatic beds. Answer inbound calls and handle customer inquiries both telephonically required information using available resources manage and resolve customer complaints.
  • Provide support to customers, handle inquires, provide resolutions. Outbound calls to consumers to sell products or services.
  • Made calls to customers or potential customers to provide education, support, troubleshooting and sales information related to products or services.Enter new customer information into system update existing customer information process orders, forms and applications.
Janitor/Maintenance worker 08/2006 to 02/2007
Ingerman Management Comp. - Cherry hill, NJ
  • Maintained building in recovery house. Clean, sweeps, mops, scrubs, waxes, and polishes floors by hand or machine; cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Orders and stocks needed materials and supplies.
  • Service, clean, and supply restrooms. Cleans, sanitizes  dusts and vacuums rooms, locks and unlocks doors; moves equipment and furniture.
  • Collects and disposes of waste, shovels snow, maintains outside sidewalks, and assists in keeping outside premises in an orderly condition.
  • Provides maintenance and minor repairs to heating, cooling, ventilating, plumbing and may perform routine carpentry work.
Cashier/Stock Clerk 02/2005 to 04/2006
U- Market - Philadelphia, PA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.Answer customers' questions, and provide information on procedures or policies.Process merchandise returns and exchanges.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Forklift Operator 10/2004 to 11/2005
Cedar Farm - Philadelphia, PA
  • Loading 15 wheeler trucks Lifting up to 100lbs.
  • Ability to work in extreme conditions. Able to follow instructions. Unload inbound shipments. Move products to storage locations  and stack and store merchandise in appropriate places.
  • Using forklift to pull orders, working in the receiving and shipping department, picking, packing, and scanning orders using a palletizer and doing inventory.
  • Performed shipping and receiving duties.
  • Distribute materials, supplies, and equipment to work stations, using lifts and trucks.
Data Entry Clerk 03/1998 to 01/2000
Sysco Food Distributing - Philadelphia, PA
  • Filing File records away in alphabetical or numerical order.Code files for proper placement. Manage all databases and records.
  • Purge old files.Create new entries as needed.Log all files that removed.Fax and photocopy files.
  • Process and scan files to be entered into computer in digital database.
  • Use scanners to convert forms, receipts, and reports into electronic format
Education
Electrician, 2007 Orleans Technical Institute - Philadelphia, PA
GED: General Studies, 2001 Simon Gratz High School - Philadelphia, PA
Computer Training, 1997 Advanced Career Training - Upper Darby, PA
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Resume Details

This is a real resume for a Call Center Sales Associate in Philadelphia, Pennsylvania with experience working for such companies as Telepoint, Accu Temporary Staffing, Kraftmatics. This is one of the hundreds of Call Center Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Sales Associate resume.

Previous Companies:

  • Telepoint
  • Accu Temporary Staffing
  • Kraftmatics

Previous Job Positions:

  • Call Center Sales Associate
  • Warehouse Worker
  • Janitor
  • Maintenance worker
  • Cashier

Schools:

  • Orleans Technical Institute
  • Simon Gratz High School
  • Advanced Career Training

Level of Education:

  • GED

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