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Ticketscom - Call Center Representative Resume Example

Teaelzibh Elpoz
XXXX XXXXXXXXX XXX, Antioch, CA 94509
XXXX XXXXXXXXX XXX, 94509, Antioch CA
XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXX
Professional Summary
Motivated, and enthusiastic professional with a strong work ethic. Excels in interpersonal relationships with both peers and clients. Willingness to both learn and grow in a professional environment. 
Skills
  • Active Listening- Excelling in working with clients that were unable to express needs in a conventional manner. 
  • Customer and Personal Service- Call center experience, as well as working with general public in many arenas
  • Speaking- Conversing with general public as well as clients 
  • Time Management- Most duties have required deadlines 
  • Judgment and Decision Making- Working in high pressure situations where decisions were required under great pressure 
  • Foreign Language- Translating via telephone, writing, and in person
Experience
Call Center Representative : Jun 2005Feb 2007 Tickets.com: Concord, CA Duties for this position included 
- answering phones for ticket sales for venues throughout the United States in both Spanish, and English
- casing calls while speaking with caller 
- reporting sales daily to manager 

Duties outside of regular duties included 
- translating to Spanish for other departments 
Head Cashier: Aug 2004May 2006 99 cents Only Stores: Antioch, CA The duties for this position included 
- to ensure all cashiers had correct amount in till at both beginning, and end of shift
- filing till totals in to computer file system 
- bagging up till totals and placing them in to store safe at the end of shift 
- ensuring front of store was cleaned, and stocked appropriately 
- ensuring all employees greeted, and closed with all customers appropriately 

Extra duties for this position included 
-  filling in for shift managers
- completing computer orders for store
- placing pallet orders in correct isle for unpacking
- ensuring store warehouse was cleaned appropriately 
- creating employee schedules 
SEA 2- Paraprofessional: Sep 2006 Mount Diablo Unified School District: Concord, CA The job duties for this position have varied through the years, but have included
- creating, and implementing lesson plans for students with severe learning disabilities 
- creating art projects to be used in various classrooms
- filling out, and filing daily point sheets
- tracking, and recording student behaviors 
- assisting classroom teachers with instruction as well as making copies, and refocusing student energy
- crisis communication with students with severe emotional disturbabce 
- working in small instructional groups with students

Other duties outside of job description included 
- translating legal documents such as IEP's (Individualized Education Plan), and BIP's (Behavioral Intervention Plan) from English to Spanish
- Acting as translator in parent teacher conferences as well as IEP meetings 
- Translating daily point sheets for Spanish speaking families 
- Acting as translator for telephone communication between staff and parents 
Also, some outside duties have included filling in for Office Manager. These duties have included 
- answering phone calls from parents, and district employees 
- answering questions regarding program
- completing daily lunch count to be reported by a specific time 
- completing after lunch count for district tracking purposes


Education
High School Diploma , Jun 2004 Pittsburg High School, Pittsburg, CA
Some credits completed + Cosmetology Los Medanos College, Pittsburg, CA
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Resume Details

This is a real resume for a Call Center Representative in Antioch, California with experience working for such companies as Ticketscom, 99 Cents Only Stores, Mount Diablo Unified School District. This is one of the hundreds of Call Center Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Representative resume.

Previous Companies:

  • Ticketscom
  • 99 cents Only Stores
  • Mount Diablo Unified School District

Previous Job Positions:

  • Call Center Representative
  • Head Cashier

Schools:

  • Pittsburg High School
  • Los Medanos College

Level of Education:

  • High School Diploma
  • Some credits completed + Cosmetology

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