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Fiserv - Call Center Representative Resume Example

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Dwney Ione'l
XXXXX XXXXXXXXX XXXXX XXXXXX, Fairfax, VA 22032 XXXXX XXXXXXXXX XXXXX XXXXXX, 22032, Fairfax VA
XXXXXXXXXXXX
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Professional Summary

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills

Troubleshooting expert Service and support

Computer software savvy Friendly

People personTrained on several call center phone platforms

Awarded top sales several timesMaintains a low call time

Regularly receives praise from clients

Experience
Call Center Representative 12/2009 to Current
Fiserv - Chantilly, VA

Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service.  

  • Responded to customer inquiries, providing information on log in information, products, and services
  • Assessed needs of customers, suggesting products and services accordingly
  • Researched and resolved service-related problems

  • Senior Teller 11/2000 to 03/2009
    BB&T - Fairfax, VA
    *Responsible for processing teller line transactions including cashing checks, deposits, loan payments, TTL payments, cashier checks, money orders, traveler's checks, cash advances, and funds transfers.
    *Educated customers about bank products/services and referred them to appropriate staff for those services
    *Maintained and balanced cash drawer daily
    *Responsible for the main vault, ATM, night drop deposits, and ordering supplies
    *Provided excellent customer service by answering or referring financial questions to the appropriate staff
    *Initially hired as an entry-level teller, promoted due to accuracy, speed, skills and knowledge
           
    Cashier 09/1987 to 01/1989
    Main Street Shell - Fairfax, VA
    *Maintained and balanced cash drawer daily
    *Handled cash and credit card transactions
    *Had daily face-to-face customer contact
    *Provided excellent customer service by completing transactions efficiently and in a friendly professional manner
    Cashier 06/1984 to 07/1985
    Longs Drug Store - Monterey, CA
    *Maintained and balanced cash drawer daily
    *Handled cash and credit card transactions
    *Had daily face-to-face customer contact
    *Provided excellent customer service by completing transactions efficiently and in a friendly professional manner
    *Responsible for maintaining the greeting card section
    Education
    West Virginia University Dec 1983 Morgantown, WV
    Bachelor of Science: Marketing
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    Resume Details

    This is a real resume for a Call Center Representative in Fairfax, Virginia with experience working for such companies as Fiserv, Bbt, Main Street Shell. This is one of the hundreds of Call Center Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Representative resume.

    Previous Companies:

    • Fiserv
    • BBT
    • Main Street Shell

    Previous Job Positions:

    • Call Center Representative
    • Senior Teller
    • Cashier

    Schools:

    • West Virginia University

    Level of Education:

    • Bachelor of Science

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