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Convergys Call Center - Call Center Representative Resume Example

Rkerata M. Rwteals
XXXX XXXXXXXXXXX XXXXX XX, Smyrna, GA 30082
XXXX XXXXXXXXXXX XXXXX XX, 30082, Smyrna GA
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXX XXXXXXXX
Summary

Service-oriented Customer Service Professional with 4 year background in Customer Service. Core competencies include problem solving, cash handling and customer satisfaction as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Reading Comprehension
  • English Language
  • Speaking
  • Mathematics
  • Computers and Electronics
  • Critical Thinking
  • Writing
  • Coordination
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Learning
  • Personnel and Human Resources
Experience
Convergys Call Center Philadelphia, PA Call Center Representative Jan 2013Jan 2014
  • Work with various sales professionals covering many states responsible for more than 3,800 individual account scheduling's,.
  • Support sales reps in scheduling new appointments and upgrading existing service.
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Bragg Mutual Federal CU Fayetteville, NC Teller Mar 2012May 2012
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Identify transaction mistakes when debits and credits do not balance.
  • Resolve problems or discrepancies concerning customers' accounts.
Towne Park Philadelphia, PA Customer Service Representative Jun 2010Jan 2012
  • Work entailed heavy cold-canvassing,.
  • Cash handling (closed each shift, ready for audits).
  • Data entry, scheduled reservations, handled all incoming/outgoing calls.
  • Organize or work with detailed office records, using computers to enter, access, search or retrieve data.
Education
Parkway West High School Philadelphia, PA High School Diploma: Colege Prep Jan 2010
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Resume Details

This is a real resume for a Call Center Representative in Smyrna, Georgia with experience working for such companies as Convergys Call Center, Bragg Mutual Federal Cu, Towne Park. This is one of the hundreds of Call Center Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Representative resume.

Previous Companies:

  • Convergys Call Center
  • Bragg Mutual Federal CU
  • Towne Park

Previous Job Positions:

  • Call Center Representative
  • Teller
  • Customer Service Representative

Schools:

  • Parkway West High School

Level of Education:

  • High School Diploma

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