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American Customer Care - Call Center Representative Resume Example

Savannah Hughes
XXX X XXXX XXX XXX XXX , Chicago , IL 60619 | (H) XXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Call Center Representative with over four years of specialization in customer service/support. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Education and Training
  •  -Over four years between on the job training and education in a call center environment.
  •  -Experience with several different computer programs, (SAP, Paymetric, Outlook, etc.)
  • Judgment and Decision Making
  •      -Actively listen to customer's complaints and requests to better handle reason for call.
  •      -Actively listen to customer to determine where call is to be transferred.
  • Time Management
  •      -Manage time appropriately to complete task in a timely manner
  •      -Evenly manage time to complete projects and tasks by deadline. 
  • Troubleshooting
  •     - Assists customer with troubleshooting steps
  •     -Issue tickets/reports regarding website error/malfunction
  • Writing
  • -Maintain accurate notes to provide up to date information regarding past, present, and future calls
  • Sales and Marketing
  •     -Provide information on products (reviews, prices, availability date, etc.) to better assist customers with purchase 
  •     -Process payments
Experience
Call Center Representative (per high-season) 09/2013 to 12/2015
American Customer Care Dubuque, IA
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase products.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Childcare Provider 06/2013 to 05/2015
In-Home Childcare Dubuque, IA
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Care for children in in-home setting.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Help children with homework and school work.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Organize and participate in recreational activities and outings, such as games and field trips.
Call Center Representative 02/2015 to 04/2015
Focus Services Dubuque, IA
  • Explain products, services, prices, and answer questions for customers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
Education
Associate of Science: Child Psychology Aug 2015 Kaplan Univerisity Online - Cedar Rapids, IA
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Resume Details

This is a real resume for a Call Center Representative in Chicago, Illinois with experience working for such companies as American Customer Care, In Home Childcare, Focus Services. This is one of the hundreds of Call Center Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Representative resume.

Previous Companies:

  • American Customer Care
  • In Home Childcare
  • Focus Services

Previous Job Positions:

  • Call Center Representative
  • Childcare Provider

Schools:

  • Kaplan Univerisity Online

Level of Education:

  • Associate of Science

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