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Childrens Hospital Of Wisconsin - Call Center Operator Resume Example

Michael Moore
XXXX XXXXXX XXXXXX, Milwaukee, WI 53216
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

 

Responsible Interactive Worker in the HealthCare Field with Liberal Studies and background in Psychology. Goal Orientied, Reliable, and Dedicated with 6 years of experience in Healthcare, and caring for others.

Skills
  • Active Listening English Language Customer and Personal Service Reading Comprehension Telecommunications Critical Thinking Coordination Monitoring Writing Education and Training Complex Problem Solving Judgment and Decision Making Clerical Time Management Active Learning Psychology Learning Strategies Science   Therapy and Counseling Biology Troubleshooting Repairing
Experience
Call Center Operator Sep 2013Present Children's Hospital of Wisconsin Milwaukee, WI
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Update directory information.
Care Partner May 2010Present Children's Hospital of Wisconsin Milwaukee, WI
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Turn or reposition bedridden patients.
  • Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Feed patients or assist patients to eat or drink.
  • Supply, collect, or empty bedpans.
  • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
  • Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
  • Undress, wash, and dress patients who are unable to do so for themselves.
  • Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
  • Record height or weight of patients.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
  • Collect specimens, such as urine, feces, or sputum.
  • Change bed linens or make beds.
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
  • Position or hold patients in position for surgical preparation.
  • Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
  • Provide information such as directions, visiting hours, or patient status information to visitors or callers.
  • Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
  • Stock or issue medical supplies, such as dressing packs or treatment trays.
Certified Nursing Assistant Oct 2008May 2010 Terrace @ St. Francis Milwaukee, WI
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Turn or reposition bedridden patients.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Exercise patients who are comatose, paralyzed, or have restricted mobility.
  • Remind patients to take medications or nutritional supplements.
  • Feed patients or assist patients to eat or drink.
  • Supply, collect, or empty bedpans.
  • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
  • Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
  • Undress, wash, and dress patients who are unable to do so for themselves.
  • Prepare or serve food trays.
  • Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
  • Record height or weight of patients.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
  • Collect specimens, such as urine, feces, or sputum.
  • Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
  • Change bed linens or make beds.
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
  • Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
  • Position or hold patients in position for surgical preparation.
  • Provide information such as directions, visiting hours, or patient status information to visitors or callers.
  • Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Sales Representative Oct 2007Sep 2008 Bath & Body Works Milwaukee, WI
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
Education
Psychology/Liberal Studies May 2014 Alverno College Milwaukee, WI
High School Diploma: Creative Writing Jun 2007 Milwaukee High School of the Arts Milwaukee, WI
Community Service

Car Seat Educator, Children's Hospital of Wisconsin October, 2011

Black Nurses Association November, 2011

Community Day Service, Alverno College, May, 2012

Volunteer, March of Dimes Walk, April 2014

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Resume Details

This is a real resume for a Call Center Operator in Milwaukee, Wisconsin with experience working for such companies as Childrens Hospital Of Wisconsin, Terrace St Francis, Bath & Body Works. This is one of the hundreds of Call Center Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Operator resume.

Previous Companies:

  • Childrens Hospital of Wisconsin
  • Terrace St Francis
  • Bath & Body Works

Previous Job Positions:

  • Call Center Operator
  • Care Partner
  • Certified Nursing Assistant
  • Sales Representative

Schools:

  • Alverno College
  • Milwaukee High School of the Arts

Level of Education:

  • High School Diploma

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