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United Healthcare - Call Center Nurse Resume Example

Ella Peterson
XXX XXXXX XX, Mineral Wells, WV 26150
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary
I have some wonderful experience as a nurse. I am very organized and energetic and have the ability to prioritize needs.
I also have the ability to locate and coordinate resources that are needed to alleviate some of the stress that accompanies those who are elderly or ill.
Skills
Experience
Call Center Nurse, Case Manager Dec 2009Present United Healthcare Minneapolis, MN I am currently part of the development of a pilot program. My responsibilities include recognizing needs that might not be so obvious and of course assisting with locating and coordinating resources that the member might have called asking for assistance with. Some of the needs include finding assist with medication costs, transportation, locating  physicians and working with physicians to meet the needs of the member.
I also do call triage. I receive calls requesting assist with medical issues and education as well.
Nurse Manager May 2007Dec 2009 Ohio Valley Endoscopy Center Belpre, OH I was a very big part of the development of the endoscopy center. I was involved in everything from construction of the building, writing the policy and procedure manual, hiring of employees and caring for our patients.
The center was sold in 2009 and my position was eliminated by the purchasing company.
Staff nurse, endoscopy department Mar 2000May 2007 Camden Clark Hospital Parkersburg, WV I was responsible for the care of the endoscopy patient prior to procedure, monitoring the sedated patient during the procedure and assisting the physician as needed as well as caring for the patient following the procedure.
Case Manager Mar 1990Mar 2000 Servcare Home Health Parkersburg, WV I had the responsibility of managing the patients who had needs such as IV medications, and ventilator care. I was able to manage many aspects of the home health patient, including coordinating services with IV companies, physical therapy, and home health aid supervision.
Education
Associate of Applied Science : Nursing Jun 1989 WVU-P Parkersburg, WV
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Resume Details

This is a real resume for a Call Center Nurse in Mineral Wells, West Virginia with experience working for such companies as United Healthcare, Ohio Valley Endoscopy Center, Camden Clark Hospital. This is one of the hundreds of Call Center Nurse resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Nurse resume.

Previous Companies:

  • United Healthcare
  • Ohio Valley Endoscopy Center
  • Camden Clark Hospital

Previous Job Positions:

  • Call Center Nurse
  • Case Manager
  • Nurse Manager
  • Staff nurse
  • endoscopy department

Schools:

  • WVU-P

Level of Education:

  • Associate of Applied Science

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