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Koons Chevrolet - Call Center Manager Resume Example

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Islvya G. Nmlioa
Professional Summary
Looking for a high and motivating position where I can learn. Where I can also showcase my willingness and eagerness to help clients in everyday needs.
  • Punctual.
  • Bilingual. (Spanish/English)
  • Flexible schedule.
  • Communication with others or customers.
  • Interpersonal abilities.
  • Determined. 
  • Organizedd
Call center manager Sep 2013Current Koons Chevrolet Vienna , VA
  • Customer service.
  • Providing customers with product and service information.
  • Enter new customer information into system.
  • Update existing customer information.
  • Process order, forms and applications.
  • Identify and escalate priority issues. 
  • Route calls to appropriate recourse.
  • Follow up with customers when necessary. 
  • Document all call information according to standard operating procedures. 
  • Complete all call logs. 
  • Produce call reports.
Sales Associate Aug 2011Sep 2013 Nordstrom Rack McLean, VA
  • Customer service.
  • Placed special merchandise orders for customers.
  • Demonstrated that customer comes first by serving them with a sense of urgency. 
  • Worked as team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interaction. 
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 
3rd Key holder/ Assistant Manager Jan 2011Aug 2012 Claire's Botique Fairfax, VA
  • Opening and closing procedures.
  • Confrence calls.
  • Organized weekly sales reports for the sales department to track product success.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Assisted customer with store and product complaints.
  • Responsible for ringing customers in a timely manner and guaranteeing high level of customer service.
  • Trained new employees
High School Diploma Jun 2008 George C. Marshall Fall Church , VA
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Resume Details

This is a real resume for a Call Center Manager in McLean, Virginia with experience working for such companies as Koons Chevrolet, Nordstrom Rack, Claires Botique. This is one of the hundreds of Call Center Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Manager resume.

Previous Companies:

  • Koons Chevrolet
  • Nordstrom Rack
  • Claires Botique

Previous Job Positions:

  • Call Center Manager
  • Sales Associate
  • 3rd Key Holder
  • Assistant Manager


  • George C. Marshall

Level of Education:

  • High School Diploma

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