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Alpine Payment Systems - Call Center Manager Resume Example

Zoey Brooks
XXX XXXX XX , Washougal, WA 98671
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated with 10 years of experience combining management and customer service expertise in retail and call centers. Looking for a position in a fast growth company.

Skills
  • Computers and Electronics
  • Critical Thinking
  • Sales and Marketing
  • Customer and Personal Service
  • Time Management
  • High customer service standards
  • Professionalism
Experience
call center manager Jul 2009Jun 2014 Alpine Payment Systems Vancouver, WA Calling business regarding ATM's, credit card processing and other payment systems. Interviewing for possible new hires. Pulling list using sales genie. Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date reports at all times. Developed effective relationships with all call center departments through clear communication. worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported issues. Provided cross training to 20 employees. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls.
Cashier,Cook,Stocker May 2005Mar 2008 Walmart Vancouver, WA

Computed sales prices, total purchases and payments. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sales opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Answered customers questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for the customer. Marked clearance products with updated price tags. Assisted co-workers. Cleaned and prepared various foods for cooking for serving. Cleaned up spilled food, drink and broken dishes.

Education
High School Diploma May 2001 Jurupa Valley High School Riverside , CA
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Resume Details

This is a real resume for a Call Center Manager in Washougal, Washington with experience working for such companies as Alpine Payment Systems, Walmart. This is one of the hundreds of Call Center Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Manager resume.

Previous Companies:

  • Alpine Payment Systems
  • Walmart

Previous Job Positions:

  • Call Center Manager
  • Cashier
  • Cook
  • Stocker

Schools:

  • Jurupa Valley High School

Level of Education:

  • High School Diploma

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