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Hartford - Call Center for AARP members Resume Example

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Charles Collins
XXXX X XXXXX XX, Mesa, AZ 85207
Professional Summary

Dedicated worker with 30 years of experience combining management and customer service expertise in Healthcare and call centers. Looking for a position as Receptionist in a well established company.

  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Judgment and Decision Making
  • Troubleshooting
Call Center for AARP members Jan 2009Aug 2012 Hartford Reno, NV
  • Catalyst 360 Double R Blvd., Suite 200, Reno NV 89509 Health, Life & Accident license for State of Nevada Non-resident Health & Life license for all remaining States including Puerto Rico, Virgin Islands, and Guam High volume sales of Medicare Supplements - First or second in team sales each month Team building and team working environment Maintain high level of quality (92.7% accuracy/average) per phone call Develop and maintain quality responses to membership with each call Enter membership information into database program while maintaining a high level professional conversations with members Responsible for timely accurate information into database system.
Credentialing Committee Executive Staff member Mar 2006Jul 2008 Universal Health Network Reno, NV
  • Manager, Credentialing & Network Management, Human Resources and IT Services.
  • Responsible for Credentialing Audits by outside Payors (99.7% accuracy) Develop Policy & Procedures for all three units Implemented new staff structure for Credentialing unit New hire orientations Hired and terminated staff Entered all benefit information in HRIS system (Lawson) Responsible for accuracy and delivery of Payor Memo to 74 different Payors electronically.
Cardiac Cath Lab Admin Asst Mar 2005Feb 2006 Renown Medical Center
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Maintain scheduling and event calendars.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Create, maintain, and enter information into databases.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Sep 2004Mar 2005 Tri-Net Reno, NV
  • Human Resource outsource company) Customer Service to various clients throughout the United States.
  • Greater Nevada Bank (Administrative duties) Answer incoming phone lines, maintain spreadsheet documents and filing.
Group Account Manager Aug 2002Aug 2004 Martin Financial/Insurance Services Santa Rosa, CA
  • Responsible for providing customer service to multiple clients Employee Benefit presentations Manage COBRA Administration for employer clients Prepare quotes and proposals to prospective employers upon request Communicate renewal information, including alternative options to existing groups Responsible for providing ongoing support to staff on various computer applications Assists owner with special projects as needed.
Manager Jul 2001Aug 2002 Rogers & Young Insurance Services Windsor, CA
  • Managed mainframe database for all clients, both individuals and employer groups.
  • Responsible for customer communications, including quotes, proposals, renewal packets and correspondence.
  • Assisted Controller with accounts receivable and accounts payable.
  • Assisted Group Salesperson with all administrative support.
Administrative Assistant Jan 2001Jul 2001 KLH Consulting Santa Rosa, CA
  • Customer service to multiple clients, via phone, internet and in person Managed large database for all clients Assisted owner with accounts receivable Responsible for communications, including quotes, proposals, and correspondence Responsible for ordering all office supplies.
Renown Medical Center
  • Administrative duties - 3 Assignments).
Additional Information
  • EDUCATIONCalifornia Life Insurance LicenseNevada Health, Life and Accident License
Associate of Arts : Business Santa Rosa Junior College Santa Rosa, CA
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Resume Details

This is a real resume for a Call Center for AARP members in Mesa, Arizona with experience working for such companies as Hartford, Universal Health Network, Renown Medical Center. This is one of the hundreds of Call Center for AARP members resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center for AARP members resume.

Previous Companies:

  • Hartford
  • Universal Health Network
  • Renown Medical Center

Previous Job Positions:

  • Call Center for AARP members
  • Credentialing Committee Executive Staff member
  • Cardiac Cath Lab Admin Asst
  • Group Account Manager
  • Manager


  • Santa Rosa Junior College

Level of Education:

  • Associate of Arts

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