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Springboard Llc - Call Center Data Administrator Resume Example

Layla Ross
XXXXX XXXXXXX XX , Moreno Valley , CA 92555 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Bi-Lingual
  • Data Administration
  • Workforce Management
  • Great communication/writing skills
  • Filing & Recording Database
  • Queue Management
  • Quality Assurance Calls
  • Analytical Reporting on Excel Spreadsheets/Charts
Experience
Call Center Data Administrator/Reporting 11/2012 to Present
Springboard LLC Riverside, Ca
  • Create and manage daily, weekly and end of the month production and forecasting reports for all company departments.
  • Produced individual monthly evaluation scorecard for all businesses to ensure quality, productivity and trending.
  • Analyze data for opportunities in which improvement could be implemented
  • Established operation strategies to improve call quality by 15% enabling us to qualify for our annual government grants.
  • Responsible for the creation of our Quality Service Program. A Report created for bonus based on individual and team achievements.
Assistant Manager 08/2011 to 09/2012
Sacramento Nursery Sacramento, Ca
  • Excel in role requiring the ability to handle a variety of customer service and satisfaction quickness and resolving customer issues with expediency.
  • Assign employees to specific duties, direct and supervise employees.
  • Enforce safety, health, and security rules.
  • Workforce management scheduling, training and evaluate personnel.
  • Accountable for all financial responsibilities of purchasing and budgeting including database and invoice for all services.
Office Administrator 10/2008 to 06/2011
Victor Community Support Services Perris, CA
  • Demonstrated proficiency in telephone and front-desk reception within a high-volume environment.
  • Handled escalated situations with clients dealing with mental illness.
  • Built up company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval of files.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
CMT, Front and Back Office Manager 12/2006 to 03/2008
Vail Ranch Family Chiropractor Temecula, CA
  • Demonstrated proficiency in telephone and front-desk reception within a high-volume environment. Calm patients in excruciating pain.
  • Served as first point of contact for patients, faculty and staff calling or visiting the main administrative office.
  •  Efficiently operated front and back clinic and provided prompt, courteous and knowledgeable assistance to patients for doctor.
  • Provide Massage Therapy to most patients as part as their treatment.
Education
Business Administration Jan 2006 Mt. San Jacinto College - Menifee, CA
Bryman College - San Bernardino, CA
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Resume Details

This is a real resume for a Call Center Data Administrator in Moreno Valley, California with experience working for such companies as Springboard Llc, Sacramento Nursery, Victor Community Support Services. This is one of the hundreds of Call Center Data Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Data Administrator resume.

Previous Companies:

  • Springboard LLC
  • Sacramento Nursery
  • Victor Community Support Services

Previous Job Positions:

  • Call Center Data Administrator
  • Reporting
  • Assistant Manager
  • Office Administrator
  • CMT

Schools:

  • Mt. San Jacinto College
  • Bryman College

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