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Cotton Concepts Printing - Call Center Customer Service Representative Resume Example

Amelia Cooper
PROFESSIONAL SUMMARY: Qualified Call Centered Customer Service Rep with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful and consistently meet and exceeded. High level of patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • Call Center MS Windows proficient
    Active Listening
  • Customer and Personal Service
  • Judgment and Decision Making
  • Complex Problem Solving
  • Time Management
  • Sales and Marketing
  • Persuasion
  • Troubleshooting
Call Center Customer Service Representative Jan 2013Jan 2015 Cotton Concepts Printing Detroit, MI
  • Politely assisted customers via telephone.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Responsible for identifying leads, met regularly with prospective new clients in his or her assigned market area to deliver sales presentations, also followed up with key decision makers.
  • Identify viable leads, manage prospects and acquire new, profitable accounts.
  • Prepared and delivered sales presentations to prospective new clients; follow up with key customer decision makers to close all sales.
  • Complete consistently scheduled phone blocks and cold calls.
At Home Customer Service Representative Teletech Oct 2009Mar 2013 Detroit, MI
  •  Best Buy Dot-Com department, handled  all of their support after orders have been processed.
  • Had to make sure that the customer experience was great while using the Best buy websites.
  • As an enhanced agent I was compassionate, understanding, flexible, empathic and easy to work with at a moment notice.
  • Able to make decisions on behalf of best buy to make sure the customer was happy by doing price matches and giving credits to customers.
  • Reprinted invoices and either fax or mail them to the customer.
  • My job was to make sure that the customer would want to order online and shop with Best Buy again.
  • Addressed 25 website inquiries per day, converting into renewal customers.
  • I was cross-trained and provided back-up for other customer service representatives when needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
Call Center Customer Service Representative Nov 2004Oct 2009 National City Bank Columbus, OH
  • Accounts payable and customer service.
  • Worked in a high volume call center.
  • Assisted with various banking needs via telephone and Internet.
  • Scheduled adherence, product knowledge, quality focus, problem solving, market knowledge and documentation skills.
  • Worked with account payable to correct customer ledger balance.
  • Defused volatile customer situations calmly and courteously.
  • Excelled in exceeding daily application goals and sales goals
  • .Recognized opportunities to up sell and add on additional banking products.
  • Responded and resolved issues with customer Checking and Saving Accounts or Equity Loans.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
Operator Service Apr 1986Sep 2002 Billing Service IBM
Some college : Business Davenport University/ Detroit College of Business Dearborn, mi
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Resume Details

This is a real resume for a Call Center Customer Service Representative in CANA, Virginia with experience working for such companies as Cotton Concepts Printing, National City Bank, Billing Service Ibm. This is one of the hundreds of Call Center Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Customer Service Representative resume.

Previous Companies:

  • Cotton Concepts Printing
  • National City Bank
  • Billing Service IBM

Previous Job Positions:

  • Call Center Customer Service Representative
  • At Home Customer Service Representative Teletech
  • Operator Service


  • Davenport University/ Detroit College of Business

Level of Education:

  • Some college

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