OSU Federal Credit Union - Call Center Consultant Resume Example

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XXX XXXXXXXXXXX XX, Lebanon , OR 97355

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Lillian Price

Professional Summary:

The enclosed resume is my years of training and working in the financial institution. I am a team player that would like to have the opportunity to work for your company.
I look forward to setting up an interview to discuss the contrubutions I could make to your company.

Skills:

Microsoft office Microsoft office Microsoft excel Adobe PageMaker

Outlook Internet Applications 10-Key

Experience:

Call Center Consultant Dec 2013 －Present OSU Federal Credit Union Corvallis, OR

Consults with members to identify needs and provide solutions that are in the best financial interest of the member.
Loads consumer loan applications.
Researches member inquiries, requests, or problems and follows through to resolution.
Prepares appropriate documentation and disseminates applicable disclosure information in responding to member inquiries via mail or fax.
Maintains confidentiality at all times.
Models the credit union culture through the following service standards:

I will immediately acknowledge and extend a friendly greeting
I will take ownership for service provided and effectively follow through
I will use appropriate opportunities to educate
I will actively listen to and arrive at a mutual understanding time frame
I will pro-actively pursue and find resolution
I will exercise unconditional positive regard and empathy
I will always express appreciation

Personal Banker Aug 2000 －Dec 2013 JP Morgan Chase Lebanon, OR

Responsible for developing relationships with new and existing customers and helping them with their banking and mortgage needs.
Responsible for aquiring new accounts, loans, and services by working the phones and the lobby.
Assist customers with their day-to-day banking needs, as well as help manage their long-term financial needs.
Greet walk-ins and current customers and 'be the face of Chase' to them.
Answer phones and provide customer service or direct calls to the appropriate person.
Responsible for running transactions and balancing a cash drawer.
Responsible for handling and accounting for very large amounts of cash on a daily basis.

Operation Supervisor & Teller Aug 2000 －Aug 2008 Washington Mutual( now Chase) Lebanon, OR Worked closely with management for annual audit review and monthly cash audits as well as quarterly suprise cash counts.
Assisted with creating employee schedules.
Assisted management in monthly, quarterly and annual reviews for employees.
Responsible for running transactions and balancing a cash drawer.