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Colony Brands - Call Center Assistant Supervisor Resume Example

Andrew King
XXX XXX XXXX XX, Clinton , IA 52732
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Would continue to be a great asset to Colony Brands and would like to make this my career.  Consider myself to be an excellent motivator and would like the opportunity to show how I can make the Clinton contact center shine.  There has been great growth and development of this company and I am proud to be a vital part of it.
Skills
  • Customer and Interpersonal Skills
  • Computers and Electronics
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Coordination
  • Judgment and Decision Making
  • Monitoring
Experience
Call Center Assistant Supervisor Mar 2011Present Colony Brands Clinton, IA
  • Oversee a team of home agents and in house representatives tracking the PBM scores and job performance along with semiannual evaluations.
  • Develop material for the home agents helpline representatives, also the home agents guide. Help make the home agent program more successful by recruiting a higher caliber of agent, this includes coming up with minimum system requirements along with making sure all current testing was up to standards and what we needed to get the level of representative we are looking for.
  • Direct and coordinate monthly monitor calibration meetings.
  • Conduct monthly home agent conference calls with the Clinton agents.
  • Implement trouble shooting technical issues with home agents and in house representatives.
  • Schedule monthly communication meetings and training sessions.
  • Assign new and rehire representatives permissions and login passwords for bluezone and the network and assign them opids.
  • I am the PC liaison and set up new workstations and keep spreadsheets of our current stations.
Customer Service Representative / Backup Scheduler Sep 2005Present Colony Brands Clinton , IA
  • Worked as advance customer service representative, also answered special buyers, help line and infoseek line.  Also took customer service supervisor calls.
  • Learned and implemented backup scheduler position for three years.
Banquet Supervisor / Head Bartender Jun 2005Present Corner Deli and Catering Clinton , IA
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Customer Service Representative Dec 2004May 2005 Current Cooperation Colorado Springs , CO
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
Cell Phone Technical Support Agent Virgin Mobile Jan 2005 ICT Group Colorado Spings, CO
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
Education
High School Diploma May 1995 Sierra High School Colorado Springs, CO
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Resume Details

This is a real resume for a Call Center Assistant Supervisor in Clinton, Iowa with experience working for such companies as Colony Brands, Corner Deli And Catering, Current Cooperation. This is one of the hundreds of Call Center Assistant Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Assistant Supervisor resume.

Previous Companies:

  • Colony Brands
  • Corner Deli and Catering
  • Current Cooperation

Previous Job Positions:

  • Call Center Assistant Supervisor
  • Customer Service Representative
  • Backup Scheduler
  • Banquet Supervisor
  • Head Bartender

Schools:

  • Sierra High School

Level of Education:

  • High School Diploma

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