Alorica, Inc. - Call Center Agent Resume Example

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Layla Ross
XXXX XX XXXX XXXXXX, Mobile, AL 36607
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Skills
  • Sales and Marketing
  • Speaking
  • Active Listening
  • Service Orientation
  • Customer and Personal Service
  • Telecommunications
  • Coordination
  • Negotiation
  • Time Management
  • Complex Problem Solving
  • Food Production
  • Troubleshooting
  • Repairing
Experience
Alorica, Inc. Saraland, AL Call Center Agent Nov 2014Mar 2015
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
Bubba Gump Shrimp Co. Biloxi, MS Server Mar 2014Aug 2014
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Place food servings on plates or trays according to orders or instructions.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Total checks, present them to customers, and accept payment for services.
Olive Garden Biloxi, MS Server Trainer Nov 2011Mar 2014
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Verizon Wireless Gulfport, MS Customer Care/ Tech Support Jul 2008Feb 2011
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Education
Chemical Defense Training Facility Fort Leonard Wood, MO Diploma: Chemical Defense Sep 2001

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About this resume

Call Center Agent FROM Mobile , Alabama RESUME

This is a resume for a Call Center Agent in Mobile, Alabama with experience working for such companies as Alorica, Inc. and Bubba Gump Shrimp Co.. The grade for this resume is A and is one of hundreds of Call Center Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center Agent resume.

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School Attended
Chemical Defense Training Facility