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Agero Inc - Call Center Resume Example

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Aria Barnes
XXX XXXXX XXXXXX XXXXXXXXX, Sebring, FL 33876
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Seasoned trainer with more than 14 years of experience in fast-paced emergency roadside assistant call center.  Excellent presentation and facilitation skills. Track record of achieving exceptional results in graduation rates and retention % up to and beyond agents 90 day momentum period.

Skills
  • Instructing
  • Quality Control Analysis
  • Service Orientation
  • Clerical
  • Education and Training
  • Speaking
  • Administration and Management
Experience
Agero Inc. Sebring, FL Call Center/Custermer Service Rep. Trainer Jun 2001Present
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Cracker Barrell Country Store and Restaurant Middletown, OH Lead Trainer Dec 1993May 1999 Worked all position with the CB restaurant.  Back up cook, line cook, prep cook, server, service assistant, host and dish tank.  Duties included everything from preparing food from scratch, food control/inventory, clean up and preparation.  Lead trainer as a server, hostess and cook.
Education
Princeton High School Cincinnati, OH High School Diploma: General Jun 1988 Received Master Trainer Certification thru Langevin, Inc.
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Resume Details

This is a real resume for a Call Center in Sebring, Florida with experience working for such companies as Agero Inc, Cracker Barrell Country Store And Restaurant. This is one of the hundreds of Call Center resumes available on our site for free. Use these resumes as templates to get help creating the best Call Center resume.

Previous Companies:

  • Agero Inc
  • Cracker Barrell Country Store and Restaurant

Previous Job Positions:

  • Call Center
  • Custermer Service Rep Trainer
  • Lead Trainer

Schools:

  • Princeton High School

Level of Education:

  • High School Diploma

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