MERRILL CORPORATION - CALENDAR COORDINATOR Resume Example

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Emma Stewart

XXXX XXXXXXX XXXXXX, Lancaster, CA 93536

H: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXX

Summary

Service-oriented Customer Service Representative with 8 1/2 year background in a Call Center Environment. Core competencies include operations management, diffuse complex customer complaints and escalations as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Judgment and Decision Making
Administration and Management

Service Orientation
Critical Thinking

Negotiation
Coordination

Production and Processing

Experience

CALENDAR COORDINATOR 02/2014 - 08/2014
MERRILL CORPORATION - WOODLAND HILLS, CA

Assist Attorneys, Legal Assistants & Paralegals with inbound calls to schedule depositions for Court Reporters as well as Videographers, locally and throughout the country.
Coordinate conference facilities sites locally and throughout the country to hold depositions.
Process and confirm internet orders from clients to order Court Reporters, Videographers and well as Video Conference facilities locally and throughout the country.
Send confirmations via email to clients confirming their orders.
Convey & confirm job assignments to local as well as out of area Court Reporters and Videographers.
Back up reception on an as needed basis.

MORTGAGE SERVICE SPECIALIST 05/2005 - 08/2013
BANK OF AMERICA - LANCASTER, CA

Call Center Environment.
Assist customers with inbound as well as outbound calls for general collections.
Take monthly mortgage payments.
Provide assistance with home retention with regards to loan modifications, repayment plans, and special forbearance.
Process financial assistance with credit reporting as well as debt management & counseling.
Schedule appointments for customer to attend events in their area to save their homes.
Take calls from authorized third parties -either non-profit or profit agencies working with our borrowers to offer assistance.
Work on special projects by calling attorney's representing borrowers in providing assistance.

CASE MANAGER 11/1993 - 05/2005
MERRILL CORPORATION FKA LEGALINK - ENCINO, CA

Manage over 30+ clients with scheduling depositions, court reporters, videographers as well as conference rooms throughout the country.
Quality control finished product & processed ASCII disks as well as DVD's to be shipped to client, either through messenger, UPS or USPS.
Backed up receptionist as well as assistant office manager.
Assist with other departments that had staffing issues or work overload.

Education

Associate: Microsoft Office 2012 AAA University - Woodland Hills, CA

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Receptionist Case Manager

Resume Details

This is a real resume for a CALENDAR COORDINATOR in Lancaster, California with experience working for such companies as Merrill Corporation, Bank Of America, Merrill Corporation Fka Legalink. This is one of the hundreds of CALENDAR COORDINATOR resumes available on our site for free. Use these resumes as templates to get help creating the best CALENDAR COORDINATOR resume.

                                        Previous Companies:
                                        MERRILL CORPORATION
BANK OF AMERICA
MERRILL CORPORATION FKA LEGALINK

                                

                                        Previous Job Positions:
                                        CALENDAR COORDINATOR
MORTGAGE SERVICE SPECIALIST
Case Manager

                                

                                        Schools:
                                        AAA University

                                        Level of Education:
                                        Associate

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MERRILL CORPORATION - CALENDAR COORDINATOR Resume Example

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