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Comcast - Cae 1 Resume Example

Ryan Nelson
XX XXXXXXXXXX XXXXX, New Castle, DE 19720
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary


Significant experience working with major global financial institutions, providing customer service and operational support. Viewed as  a dependable, accurate, committed, thorough and effective team player. Demonstrated ability to work well  under pressure and in stressful situations with proven effective verbal and written communication skills. Computer proficiency in business applications and multiple banking systems.

Skills
  • Proficient in Microsoft Office Programs including: Excel, outlook and Work
  • Active Listening
  • Critical Thinking
  • Time Management
  • Active Learning
Experience
Comcast Newark, DE CAE 1 Oct 2012Present
  • Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment
  • Troubleshoots and technical problems over the phone
  • Handling  billing questions and work to minimize customer call backs
  • Offer Comcast products and services to meet customer's needs
  • Elicits  and records customer information  and inquires
  • Establish  and maintain effective relationships with customers
  • Prepare work orders when required and ensures appropriate procedures are followed
The Home Depot Newark, DE Head Cashier/Supervisor Mar 2002Dec 2013
  • Assist the Front End Supervisors in overseeing  operations on the front end
  • Ensure  that cashiers and lot associates provide customers with fast, friendly, accurate and safe service
  • Assist in coaching  and training of current associates and new hires
  • Handle customer complaints
  • Count and verify all opening and closing tills  to send back to bookkeeping
HSBC Retail Services New Castle, DE Fraud Resolution Representative Jun 2002Aug 2009
  • Research and evaluate fraud claims referred to the fraud department
  • Channel calls from fraud victims, law enforcement, merchants, and internal departments
  • Review supporting documents and develop leads to determine if a case is valid
  • Document all activity related to cases, including victim contacts and interviews
  • Adhere strictly  to compliance and operational risk controls in accordance with company  and regulatory standards, policies and practices
  • Resolved fraud claims based on the evidence provided
  • Exercise prudent judgement on each claim and submit documentation  to the customer informing them of the outcome of the investigation
HSBC Retail Services New Castle, DE Customer Service Trainer Jun 2000Aug 2009
  • Responsible for new-hire orientation for all departments within the bank
  • Training and development for all new-hires within the customer service department
  • Update training manual as needed
  • Quality assurance  and phone audits  for new trainees
  • Supervise groups of 4-10 new hires in the transition unit
Education
John Dickinson High School Wilmington , DE High School Diploma Jun 1984
Delaware Technical & Community College Newark , DE Prospective Nursing Student
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Resume Details

This is a real resume for a CAE 1 in New Castle, Delaware with experience working for such companies as Comcast, The Home Depot, Hsbc Retail Services. This is one of the hundreds of CAE 1 resumes available on our site for free. Use these resumes as templates to get help creating the best CAE 1 resume.

Previous Companies:

  • Comcast
  • The Home Depot
  • HSBC Retail Services

Previous Job Positions:

  • CAE 1
  • Head Cashier
  • Supervisor
  • Fraud Resolution Representative
  • Customer Service Trainer

Schools:

  • John Dickinson High School
  • Delaware Technical & Community College

Level of Education:

  • High School Diploma

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