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Comcast Business Service - Ca3 Customer Service Welcome Team Resume Example

Grayson Parker
XXX XXXXXXXXX XXXXX , CONCHO , OK 73022 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Skills

Customer Service Award, Business Champion Q1 2015, Best of the Best 2014, S4b Champion, Highly Organized,Well-developed desktop skills, including Outlook, Excel and Word.

Experience
CA3 Customer Service Welcome Team 06/2015 to Present
Comcast Business Service Horsham, Pa
  • Diagnoses customer issues through process of elimination by asking probing questions.
  • Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail. commensurate with customer PC knowledge and experience.
  • Documents details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database..
CAE3 Customer Service Floater 01/2015 to 06/2015
Comcast Business Services Horsham, PA
  • Floor support of new hires for CDV, BCTV and BCI.
  • Monitor and record new hire progress per Trainer.
  • Group huddles , reviews of procedure and processes.
CAE3 Technical Support Rep 05/2014 to 01/2015
Comcast Business Services Horsham, PA
  • Diagnose, troubleshoot, and resolve CDV, BCI, BCTV.
  • Adhere to metrics, and Comcast policies.
  • Document and record customer related concerns.
Payroll Care Representative 09/2007 to 01/2014
IOI Payroll Services Bensalem, PA
  • Oversaw the day-to-day processing of payroll for 187 employees.
  • Review of time-sheets and computing pay in accordance with FLSA. Checked figures, postings and accounting documents for correct entry, and mathematical accuracy.
  • Provided training of smb accounting software per company policy and procedure.
Education
Associates: General Education Jan 1990 Community College of Philadelphia - Philadelphia, PA Associates Degree: General Education, Community College of Philadelphia - Philadelphia, PA
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Resume Details

This is a real resume for a CA3 Customer Service Welcome Team in CONCHO, Oklahoma with experience working for such companies as Comcast Business Service, Comcast Business Services, Ioi Payroll Services. This is one of the hundreds of CA3 Customer Service Welcome Team resumes available on our site for free. Use these resumes as templates to get help creating the best CA3 Customer Service Welcome Team resume.

Previous Companies:

  • Comcast Business Service
  • Comcast Business Services
  • IOI Payroll Services

Previous Job Positions:

  • CA3 Customer Service Welcome Team
  • CAE3 Customer Service Floater
  • CAE3 Technical Support Rep
  • Payroll Care Representative

Schools:

  • Community College of Philadelphia

Level of Education:

  • Associates

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