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Roche Diagnostics CBSC - Business Support Consultant Resume Example

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Nora Butler
Professional Summary
I'm an energetic individual who is eager to learn as much as I can about everything I can. I make every attempt to surround myself with people who aim for the remarkable and don't settle for the routine.  I'm results oriented. I intend for all my work to be strategically sound, innovative, generate strong interest, and compel my audience. I make sure to always look at the bigger picture.   My approach is to take projects head on. I welcome a good challenge and enjoy overcoming the small bumps in the road that seem to habitually pop up along the way. Working on a project as a team or individually, my goal remains the same – do what is best for the client and ensure that the impact justifies the cost
  • Results Focused
  • Team Player
  • Collaborative
  • Adaptability
  • Strategic
  • Analytical
  • Accountable
  • Leadership
Business Support Consultant Jun 2014Present Roche Diagnostics - CBSC Indianapolis, IN
  • Orchestrated test case writing and execution for contract data management tool
  • Configured system settings within contracting tool to align with unique business area needs
  • Coordinated cross functional team to represent the Project Management Office for the CBSC Market Day Event
  • Conferred with project personnel to identify and resolve problems.
Supervisor, Workforce Management Dec 2010Jun 2014 Roche Diagnostics - RHS Indianapolis, IN
  • Identified and implemented best practices in call management concepts based upon inputs and analysis of data extracted from call management and scheduling software
  • Functioned as a liaison for IT and Telecom as it relates to call flow management including completing work order requests, validation of phone prompting, back up call routing and ensuring resolution of system issues
  • Initiated and conducted analysis of established metrics as well as the impact of various scenarios
  • Assessed and provided staffing recommendations in order to meet departmental targets for all respective groups
Business Support Analyst Aug 2009Dec 2010 Roche Diagnostics - RHS Indianapolis, IN
  • Tracked, analyzed, maintained, and monitored data in relation to service level goals, budget, expenses, headcount information and other data that will assist management in making departmental decisions
  • Validated data, adherence, and compliance reporting any integrity issues or non-compliance to the appropriate business partner
  • Monitored performance and implemented changes to enhance the effectiveness and efficiency of current programs
Scheduling Specialist Nov 2007Aug 2009 Roche Diagnostics - RHS Indianapolis, IN
  • Maintained and ensured accuracy in employee scheduling database including employee information, schedules, intra-day and historical data, and department seniority list
  • Scheduled meetings and trainings for RHS functional groups including recommending, canceling, or moving events and creating additional hours slots based on business needs
  • Processed daily requests including schedule changes, approval and denial of time away from work, ad hoc reports, terminations, and conversions

Customer Care Associate Aug 2007Nov 2007 Roche Diagnostics - RHS Indianapolis, IN
  • Conducted outbound phone calls to existing customers to build brand loyalty while maintaining product and service integrity
  • Maintained knowledge of customer diabetes care management needs while providing education and suggestions customized to individual customers
  • Ensure integrity of call scripts, standard operating procedures, and on-line documentation while adhering to regulations and policies as set by the FDA, FCC, and FTC

Store Manager Feb 2001Jun 2007 Gap, Inc. Fort Wayne, IN
  • Ensured successful in store implementation of company initiatives
  • Identified, developed, and leveraged existing talent to support the growth of the store and district through the talent planning process
  • Achieved store sales, financial, and expense budgets by driving maximum sales associate productivity
  • Recognized and resolved escalated associate and customer situations and utilize appropriate business partners for resolution

Bachelor of Science : Management Dec 2002 Purdue University West Lafayette, IN
Additional Information
PIE (Performance Image Exposure) Graduate
Development Market Place Website Team Member
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Resume Details

This is a real resume for a Business Support Consultant in Fishers, Indiana with experience working for such companies as Roche Diagnostics Cbsc, Roche Diagnostics Rhs, Gap. This is one of the hundreds of Business Support Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Business Support Consultant resume.

Previous Companies:

  • Roche Diagnostics CBSC
  • Roche Diagnostics RHS
  • Gap

Previous Job Positions:

  • Business Support Consultant
  • Supervisor
  • Workforce Management
  • Business Support Analyst
  • Scheduling Specialist


  • Purdue University

Level of Education:

  • Bachelor of Science

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