Comcast Cable - business service technician Resume Example

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Layla Ross
XXX XXXXXXXX XXX, West Monroe, LA 71291
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Ph: XXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic with 25 years background in customer relations in helping residents and businesses deal with the complex world of Comcast Cable.  Has excellent communication skills.  Handles tasks with accuracy and efficiency.. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Computers and Electronics
  • Repairing
  • Equipment Maintenance
  • Troubleshooting
  • Equipment Selection
  • Telecommunications
  • Customer and Personal Service
  • Installation
Experience
business service technician Jul 1989Dec 2014 Comcast Cable West Monroe, La
  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Drive crew trucks to and from work areas.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Remove loose wires and other debris after work is completed.
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
  • Collaborate with other workers in order to locate and correct malfunctions.
electronics technician Nov 1985Jul 1989 Skyco Electronics West Monroe, LA
  • Cut openings and drill holes for fixtures, outlet boxes, and fuse holders, using electric drills and routers.
  • Splice wires with knives or cutting pliers, and solder connections to fixtures, outlets, and equipment.
  • Install fixtures, outlets, terminal boards, switches, and wall boxes, using hand tools.
  • Confer with customers to determine the nature of malfunctions.
maintenance May 1980May 1984 Manville West Monroe, LA
  • Maintain and repair specialized equipment and machinery found in cafeterias, laundries, hospitals, stores, offices, or factories.
  • Operate cutting torches or welding equipment to cut or join metal parts.
  • Shutdown work
Education
Industrial Electronics Delta-Ouachita Vocational Technical Institute West Monroe, LA
Awards
Time Warner Cable/Comcast Cable
2000 Safety Award
2001 Safety Award
2002 Safety Award
2004 Safety Award
2004 1st Quarter Peer of the Quarter-Technical Operations

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About this resume

business service technician FROM West Monroe , Louisiana RESUME

This is a resume for a business service technician in West Monroe, Louisiana with experience working for such companies as Comcast Cable and Skyco Electronics. The grade for this resume is 0 and is one of hundreds of business service technician resumes available on our site for free. Use these resumes as templates to get help creating the best business service technician resume.

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School Attended
Delta-Ouachita Vocational Technical Institute