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Comcast - Business Operations Supervisor Resume Example

XXXXX XX XXXX XXXXXX, Pembroke Pines, FL 33026
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Madison Rivera
Professional Summary

Responsible Business Operations Supervisor proficient in meeting and exceeding Department goals and maintaining a positive and successful work environment. Passionate and motivated, with a drive for excellence. 19 years in Supervisory and Customer Service positions.

Skills
  • Critical Thinking
  • Monitoring
  • Active Listening
  • Judgment and Decision Making
  • Operations Analysis
  • Production and Processing
  • Troubleshooting
  • Coordination
  • Time Management
Experience
Business Operations Supervisor Oct 2012Apr 2015 Comcast Davie, Fl
  • Overseeing and Supervising the daily job functions and production of 16 employees.
  • Manage and preparing work schedules and assigning specific duties of the Refund Reporting group for the State of Florida.
  • Maintain staffing requirements, and interview, hire and train new employees.
  • Efficiently and effectively provide needed services to run the department while staying within budgetary limits as it related to overtime.
  • Meeting weekly and bi-weekly deadlines for the processing refunds for the Florida Region.
Service Center Supervisor May 2007Oct 2012 Comcast Davie, Fl
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods and meet the store goals.
  • Inventory stock and reorder daily to maintain proper and customer demanded inventory.
  • Instruct staff on how to provide good customer experiences, handle difficult and complicated sales and well as working together display teamwork.
  • Hire, train, and evaluate personnel on their performance, also promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Plan and prepare work schedules and approve time cards.
  • Establish and implement policies, goals, objectives, and procedures for the stores.
  • Note: I've supervised 3-Service Centers (Hollywood-Pembroke-North Dade).
First-Line Supervisors of Office and Administrative Support Workers Mar 1997May 2007 Comcast Miramar Call Center Miramar, Fl
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Stock Clerks- Stockroom, Warehouse, or Storage Yard Aug 2004Feb 2006 Vitman Hut Sunrise, Fl
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
District Sales Manager May 2001Mar 2004 USA Today Miramar, Fl
  • Oversee the staff of local business and hotel clients.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Represent company at trade association meetings to promote products.
Education
Associate of Science : Accounting Broward Community College Pembroke Pines, Fl
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Resume Details

This is a real resume for a Business Operations Supervisor in Pembroke Pines, Florida with experience working for such companies as Comcast, Comcast Miramar Call Center, Vitman Hut. This is one of the hundreds of Business Operations Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Business Operations Supervisor resume.

Previous Companies:

  • Comcast
  • Comcast Miramar Call Center
  • Vitman Hut

Previous Job Positions:

  • Business Operations Supervisor
  • Service Center Supervisor
  • First Line Supervisors of Office and Administrative Support Workers
  • Stock Clerks Stockroom
  • Warehouse

Schools:

  • Broward Community College

Level of Education:

  • Associate of Science

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