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Cisco Systems Inc - Business Operations Manager Resume Example

Grace Gray
XXX XXXXXX XXXX, Pleasanton, CA 94566
Professional Summary

Accomplished and energetic leader with a solid history of achievement in product development and operational transformation. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, abilities to interact positively with people, in combination with strong drive to achieve worthwhile results, accept challenges and venture into the unknown and question the statusquo, bring a fresh perspective to organisational issues together with innovative solutions.

  • Results orientated
  • Challenging assignments
  • A self-starter
  • Persuasion style of communication, but can become stronger and more forceful if necessary
  • Like to compete and achieve goals and objectives
  • Can delegate to others
  • Independent but will work within the broad parameters of the organization
  • Receptive to change
  • Questions the status quo
  • Quick paced
  • Generates enthusiasm and motivates others
  • Can make decisions
Business Operations Manager Nov 2011Present CISCO SYSTEMS INC San Jose, CA Cisco Systems Inc. - Business Operations Manager Intercloud (ICFB + CSR) . Nov-2011-Present
Responsible for enabling transformational operational capabilities for new business & consumption models across different Cloud offerings.

Cisco Hybrid Cloud Bundle Offer

  • Implemented the first Intercloud Free Trial Offer
  • Lead and successfully executed first Hybrid Cloud Offer to market consisting of Intercloud Fabric For Business (ICFB) and Cisco infrastructure as a service (Iaas) cloud offering (A Dimension Data White labeled Cloud)
  • Defined E2E operational strategy, requirements, processes & tools for offer set up, ordering, configurations, fulfillment and billing.
  • Lead highly cross functional global team engagement across Sales, Channels, GTM, BU, Legal, Finance, Marketing, Dimension Data & IT
  • Built project structure, governance and executive level sponsorship for successful tracking and executing of key decision, funding asks and major IT deliverables.
  • Hosted E2E operational readiness reviews conducted across all cross tracks.
  • Collateral for Offer GTM (Ordering guides)  
Build & Price Lead Generation Portal (URL)
  • Lead & successfully executed total migration of system capabilities off of Rackspace into Cisco ecommerce standard infrastructure.
  • Managed highly Cross functional teams consisting of IT, Engineering, legal, Marketing, finance and operations across Cisco.
  • Developed & reached Business funding goals.
  • Conducted Executive level communications & quarterly business review governance/metrics material.
Awards: Operations “Reach The Summit” 1st prize for delivering operational excellence with scale with significant business impact for Build & Price migration to Cisco. nominated in organization for JUMP (Women's Development Program) In progress. 

Business Architect -  Sep. 2011

Responsible for building out the Cisco Architecture Practice based on the BOST™ Framework which will drive an Integrated Business Architecture blue print for Cisco's operations strategy and planning teams to execute.
  • Responsible for all executive level PMO activities such as creation & facilitation of quarterly ops reviews, program statusing, dashboards, workshops & steering committee meetings.
  • Co-created the development of a target blue print for how Cisco, using BOST architecture, will align business strategy/goals and the portfolio planning process to downstream functional teams for execution.
  • Lead the 1st successful transition of architectural blueprints for Software Subscription & Renewals new business models to downstream execution and planning teams for implementation.
  • Lead a highly cross functional effort  to create and develop Bundles, Enterprise license agreement & Cloud  joint executive level dashboard
  • Created the policy decision resolution life-cycle currently being leveraged across all new business model enablement projects across CBO.
  • Brought structure and governance with the standardization of each step of the BOST architecture methodology through creation of formal standard work templates and guidelines.

Cisco Commerce Project Manager  UE Track Lead (Cisco Commerce Workspace) User Experience Research & Interaction Design Lead in our Global Commerce Operations (GCO) within the Quote-to-Cash (QTC) group.

  • Supported a Cisco wide initiative aimed at designing our ordering process and commerce applications using a User-Centered Design approach by providing process/data analysis, process improvement, requirements gathering, and user experience transformation under the Quote-to-Cash process segment.
  • Worked closely and collaborated regularly with more than 8+ cross functional stakeholders such as CA, Order, CVCM, Config and Finance to understand their business requirements from a user Interface stand point.
  • Mentored and lead junior and senior UE analysts to ensure consistency and cohesiveness of cross track UI designs/concepts.
  • Recognized and introduced the need in the program for a content manager which led to the creation and successful execution and completion of clean up of messaging in CCW
  • Leveraged Cisco's web 2.0 technologies such as Wiki, WebEx Space to communicate program status and to bring visibility to the team.   
Business Analyst – Order to book (Cisco Commerce Workspace)  - 07-Jan-2008
 Responsible for identifying the business needs of internal and external stakeholders to determine solutions to business problems. Also responsible for requirements development and requirements management, including the elicitation, analysis, validation, and documentation of business, organizational, and/or operational requirements for the following BSDs-Government Orders, Tax, Service Contract, Service Start Date, and Software Subscription  to be implemented into CCW
Product Manager Aug 2003Aug 2006 WHAM- O INC. Emeryville, CA Wham-O, Inc. is a toy and sporting goods manufacturing company with well-known brand names such as Frisbee Flying Discs, Hacky Sack Footbag, Slip N' Slide Water Slides, SnowBoogie, BZ ProBoards & Morey  BodyBoards.
Product Manager Water Toys & Sporting Goods.
  • Developed and executed marketing proposals for product line totaling 23% of company revenue consisting of pricing, packaging, forecasting (revenue & unit), competitive analysis, consumer/ trade research and analysis, P.O.P. coordination, and extensive involvement in advertising and promotion.    
  • Managed & controlled the product life-cycle consisting of: product definition (PRD), design, production, & sales.  
  • Provided strategic and creative direction to Creative Team for product packaging, Point of Purchase & Sales collateral.    
  • Lead and Coordinated several successful advertising campaigns for spots airing nationally.
  • Developed and instituted a process for all royalty related contracts together with company IP lawyers on implementing and protecting company patents & trademarks. First in the company to negotiate a royalty fee for product placements of company brands placed in commercials.
  • Demonstrated the ability to work successfully and extensively within a cross functional team by introducing weekly product update meetings, creating and maintaining a live status update spreadsheet to assure the product met customer/consumer requirements in a timely manner.
Awards: President's award for outstanding contributions for Customer Service for clientele including Wal Mart, Target, Kmart & Toys'RUs.
Account Manager Apr 1993Feb 1997 PRESTIGE & COLLECTIONS (L'OREAL COMPANY) London, UK The L'Oréal Luxury Products Division is a UK market leader for products sold through selective distribution. Within the company, the division Prestige & Collections houses some of the world's top perfume brands: Giorgio Armani, Ralph Lauren, Cacharel and Paloma Picasso. Lancôme and Helena Rubinstein complete the UK portfolio offering premium products known for their innovation, performance and quality.
  • Managed all Sales and Promotional aspects of L'Oreal's house of fine fragrances within Harrods luxury department store with three direct reports.
  • Collaborated with both L'Oreal and Harrods in store marketing to promote new product launches and promotions leveraging in-store displays, product placements inside store magazine, and local store events such as fashion shows and charity events.
  • Compiled monthly customer feedback reports on successes or failures of previous sales targets, promotions and launches. · 
  • Managed weekly inventory report for district supervisor for product line regarding supply, returns, and obsolete items. ·    
  • Processed & maintained quarterly sales targets for team and individual contributors.
  • Executed the largest grossing perfume launch in Harrods “Safari for women” by Ralph Lauren generating over $100,000 daily sales.
  • Established weekly training to improve account and personal sales and to maintain Harrods strict level of customer service.
Awards: Earned Harrods distinguished award for excellence in Sales and Customer Service for clientele including the British Royal Family and the Sultan of Brunei.
Bachelor of Science : Business Administration University Of California Berkeley - Walter Haas School Of Business Berkeley, CA
Farsi - Persian
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Resume Details

This is a real resume for a Business Operations Manager in Pleasanton, California with experience working for such companies as Cisco Systems Inc, Wham O Inc, Prestige & Collections Loreal Company. This is one of the hundreds of Business Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Business Operations Manager resume.

Previous Companies:


Previous Job Positions:

  • Business Operations Manager
  • Product Manager
  • Account Manager


  • University Of California Berkeley - Walter Haas School Of Business

Level of Education:

  • Bachelor of Science

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