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Nationstar Mortgage - Business Operations Analyst Resume Example

Henry Hernandez
XXXX XXXXXX XX , Plano , TX 75023
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Professional Objective: To positively contribute to a professional workplace by utilizing my advanced skills in quality control, negotiations, resource management, project management, and problem solving. To continue to seek professional opportunities that will challenge me and help my professional growth by utilizing my strong analytical and communication skills.
Skills

Proficient in Excel (Vlookups) Proficient in MS Office suite (Word, Access, Power Point)

Proficient in SQL Customer Service

Quality Control Analysis Complex Problem Solving

Critical Thinking     Time Management

Experience
Business Operations Analyst Jul 2013Present Nationstar Mortgage Irving , Tx
  • Assisted in developing Master Audit Department for Nationstar.
  • Responsible for oversight of 14 offshore employees.
  • Reviewed and QC'ed all Originated and Acquired loans to ensure data integrity.
  • Prepare detailed reports on audit findings.
  • Prepare management reports defining and evaluating problems and recommending solutions.
  • Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
  • Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
  • Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
Service Release Specialist Jul 2012Jul 2013 Nationstar Mortgage Irving , Tx
  • Support the servicing of Mortgage loans for service release.
  • Facilitate the transfer of loan information and documentation including collateral and servicing files to the new servicer and/or investor.
  • Research and prepare documentation, analyzing requests in accordance with established guidelines and determining the appropriate course of action.
  • Process routine and complex transactions, documenting loan history, responding to customer, investor, and other third party inquires.
  • Maintain a high level of customer service by being proactive in communicating with customers, associates, investors, accounting departments, and third party vendors.
Document Control Representative Dec 2010Jul 2012 Nationstar Mortgage Irving , TX
  • Audited files to ensure loans had all documents necessary.
  • Packaged and shipped files to warehouse.
  • Ensured all paid of loans had appropriate documents for release of lien.
  • Provided post closing and third party vendors documents for CEMA loans.
  • Resolved majority of the departmental issues coming from the vendors and internal departments.
  • Ensured that incoming foreclosure collateral files get registered and tracked.
Education
Master of Science: Accounting and Information Management May 2009 University of Texas at Dallas Richardson, TX
Bachelor of Arts: Psychology May 2006 University of Texas at Dallas Richardson , TX
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Resume Details

This is a real resume for a Business Operations Analyst in Plano, Texas with experience working for such companies as Nationstar Mortgage. This is one of the hundreds of Business Operations Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Business Operations Analyst resume.

Previous Companies:

  • Nationstar Mortgage

Previous Job Positions:

  • Business Operations Analyst
  • Service Release Specialist
  • Document Control Representative

Schools:

  • University of Texas at Dallas

Level of Education:

  • Master of Science
  • Bachelor of Arts

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