Nebraska Safety Council - Business Office Specialist Resume Example

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Skylar Simmons

XXXX XXXXXXX XXX, Palmyra, NE 68418 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX

Summary

Accomplished and energetic Executive Administrator with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: sales, management, executive administration, travel, event planning, communications, contract negotiation, mail-room management, learning and development, customer service, training, operations and customer relations, exceptional interpersonal communication, effective leader, budget development, employee scheduling, efficient multi-task, project management, conflict resolution, customer service oriented, organized deadline-oriented, critical thinking, project planning, attention to detail, team building, HIPPA compliance, professional phone etiquette, excellent communication skills, articulate and well-spoken, flexible, excellent planner and coordinator. Work well under pressure, pleasant demeanor, conference planning, executive group travel, microsoft suite of products 2010, constant contacts, Joomla, trade show host business correspondence.

Skills

Administration and Management
Active Listening

Personnel and Human Resources
Speaking

Customer and Personal Service
Critical Thinking

Monitoring
Coordination

Social Perceptiveness
Complex Problem Solving

Active Learning
Judgment and Decision Making

Negotiation
Time Management

Computers and Electronics
Management of Personnel Resources

Operations Analysis
Clerical

Sales and Marketing
Instructing

Management of Material Resources
Production and Processing

Design
Public Safety and Security

Operation Monitoring
Education and Training

Learning Strategies
Quality Control Analysis

Communications and Media
Troubleshooting

Equipment Maintenance
Repairing

Experience

Business Office Specialist 02/2014 to Present
Nebraska Safety Council – Lincoln, NE

Enter Class events on the Website and maintain data.
Create invoices for new and renewed customers Make sales calls to help sell classes Arrange class meeting locations and make necessary room arrangements.
Prepare outgoing mail, answer multi-line telephone, data entry/spread sheets, making copies of class materials and assemble binders for registrants and instructor.
Design marketing material on Desktop Publisher Inventory management /keep all class materials on hand.

Executive Vice President 01/2010 to 02/2014

Manage Calendar for CEO and President Head of Mailroom operations / assigning projects to employees manage 11 employees Responsible for all office and warehouse inventory Communications; Employee and Customers Attend Postal Customer Council meetings to inform customers of changes Prepare Contract Negotiations / Request for Proposals Design and assemble marketing materials Executive travel arrangements Manage customer complaints Interview and hire employees Responsible for employee reviews and salary increases Maintain employee records.

Office Manager 03/2009 to 02/2014
Mail Sort Professionals – Lincoln, NE

General Manager 02/2009 to 01/2010

Background checks on employees Open door relationships with all employees Incentive program for employees B2B Sales / Phone Sales 94% success Visits to customers to tailor their needs Arrange lunch and dinner outings for existing and potential clients.

Learning and Development Agency Assistant 12/2007 to 02/2009

Create certificates and handouts on Desk Top Publisher for classes.
Create spreadsheets on Microsoft Excel to keep track of participants registering for classes.
Maintain calendar for Learning and Development Specialists to include scheduling of camp dates, travel and meal arrangements.

State Farm Insurance – Lincoln, NE

Fire Claim Processor 08/2005 to 02/2007

Receive phone calls pertaining to home owner's claims.
Work with vendors to replace items at a discount price to keep premiums reduced.
Work from a que of claims and enter contents of loss on a data base called Contents Inventory.
Process the claim to include payment to pay customer for loss.

Representative III 10/1997 to 08/2005

For Life and Health Insurance Review policies with the agents to decide which policy best fits the customer's needs Answer Underwriting questions for agents and policyholders Address customer complaints and research to resolve issues.

Education