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Austin Elite Home Healthcare Solutions - Business Office Manager Resume Example

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Madison Rivera
XXXX XXXX XX XXX XXXXXX , Austin , TX 78756 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary


Accomplished, energetic, persistent, self-motivated and dedicated with a solid history of achievement in healthcare. Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Negotiation
  • Persuasion
  • Coordination
  • Social Perceptiveness
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Administration and Management
  • Personnel and Human Resources
  • Management of Material Resources
Experience
Business Office Manager 11/2013 to Present
Austin Elite Home Healthcare Solutions Austin, TX
  • Responsible for day to day operations within the Agency
  • Collected times and processed payroll for all office staff and field staff.
  • Audited charts and processed all billing for commercial insurance, long term care insurance and private pay clients.
  • Collected payments and posted to clients accounts.
  • Developed and maintained all relationships and contracts within the Agency.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Conducted all orientations and maintained HR charts for employees.
  • Hire and terminate clerical and administrative personnel.
  • Conduct classes to teach procedures to staff.
  • Maintained compliance within the Agency in accordance with DADS regulations  .
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Office Manager/ Sales Support 05/2010 to 09/2013
B&B Homecare of Palm Beach Boca Raton, FL
  • Responsible for day to day operations within the office.
  • Created and conducted all HR orientation for all new employees.
  • Maintained all HR files for employees.
  • Developed relationships and maintained all contracts for outside business contacts.
  • Designed all marketing materials for the sales team.
  • Audited client charts and submitted billing to Palmetto for payment.
  • Processed payroll for office and field staff.
  • Created and maintained SOP manuals.
  • Created and maintained all forms and job descriptions.
  • Responsible for educational classes for field and staff nurses.
  • Assisted with accreditation and state audits of the company.
  • Scheduled patient visits, data entry, entered OASIS and maintained medical records for all patients.
  • Handled and resolved all complaints from patients and staff.
Marketing Administrator 03/2009 to 05/2010
FirstLantic Healthcare Delray Beach, FL
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Compile lists describing product or service offerings.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.
  • Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.
  • Initiate market research studies or analyze their findings.
  • Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
  • Select products or accessories to be displayed at trade or special production shows.
  • Maintained the account manager database by inputting from field sales; compiling, consolidating, formatting and summarizing information, graphs and presentations; distributing reports.
  • Supported sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product information; compiling account and competitor analyses.
  • Designed and prepared mailers, brochures and marketing materials by formatting content and graphics; arranging printing and internet packages.
Administrative Assistant 04/2004 to 03/2009
Senior Home Care Plantation, FL
  • Responsible for the care2learn online program.
  • Responsible for all documentation of new courses completed through CE Broker.
  • Developing and maintaining all SOP, job descriptions and forms.
  • Participated in development of new logo, mission statement, philosophy, goals and vision statement.
  • Created and maintained materials for recruiting department mass mailings.
  • Organized and ordered all promotional items for account managers.
  • Created educational materials for account managers, patients and doctors.
  • Responsible for all event planning; negotiated rates with hotels, arranged catering services, create itineraries, collect and assemble meeting materials, arrange all transportation for annual sales meeting, meet and greets, monthly district meeting and vendors.
  • Responsible for educational classes for field and staff employees.
  • Assisted with accreditation of the company.
  • Created daily reports used for department tracking.
  • Traveled to other offices within Florida to help with billing, data entry, training new staff, scheduling and any other needs that arise.
  • Personal Assistant to the VP of Clinical Operations.
Clinical Services Team Leader 03/2002 to 04/2004
AnciCare Miramar, FL
  • Directly responsible for managing and training a team of 8.
  • Coordinate all diagnostic studies between patients, case managers and adjusters.
  • Resolved all problematic referrals and issues.
  • Developed quarterly reports for tracking purposes.
  • Negotiate on-time referrals for out of network facilities.
  • Managed all auto insurance referrals from case managers.
  • Developed internal systems for LOI's.
  • Responsible for an average of four new contracts a month.
  • Developed internal systems of communication between network development and scheduling.
  • Averaged a 20% discount off the applicable state workers compensation fee schedule for non-participating facilities.
Sales Agent 06/2001 to 03/2002
Combined Life Insurance Company of America Miramar, FL
  • Sold supplemental insurance to business employees.
  • Collected bi-annual premiums and upgraded policies.
  • Responsible for 30-40 new policies a month.
Sales Agent 02/2000 to 09/2000
Combined Life Insurance Company of NY Syracuse , NY
  • Sold supplemental insurance to residential homes and business employees.
  • Collected bi-annual premiums and upgraded policies.
  • Responsible for 40-50 new polices a month.
Education
Associate of Arts: Health Services Administration Dec 2006 Keiser University - Pembroke Pines, FL
Associate of Arts: Business Administration Jan 2003 Keiser College - Pembroke Pines, FL
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Resume Details

This is a real resume for a Business Office Manager in Austin, Texas with experience working for such companies as Austin Elite Home Healthcare Solutions, B&b Homecare Of Palm Beach, Firstlantic Healthcare. This is one of the hundreds of Business Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Business Office Manager resume.

Previous Companies:

  • Austin Elite Home Healthcare Solutions
  • B&B Homecare of Palm Beach
  • FirstLantic Healthcare

Previous Job Positions:

  • Business Office Manager
  • Office Manager
  • Sales Support
  • Marketing Administrator
  • Administrative Assistant

Schools:

  • Keiser University
  • Keiser College

Level of Education:

  • Associate of Arts

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