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Cascade Park Active Day - Business Office Coordinator Resume Example

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Gabriel Rodriguez
Professional Summary

Dedicated and ambitious individual with 11 years of experience combining management and customer service expertise in assisted living and adult day health communities. Seeking a position as a Document Processor/Operations Coordinator within a reputable company.

  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Learning
  • Customer and Personal Service
  • Complex Data Systems
Business Office Coordinator Jan 2011Present Cascade Park Active Day Tacoma, WA
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide information to employees and managers on payroll matters and benefit plans.
  • Implement departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Interpret and communicate work procedures and company policies to staff.
  • Collaborate with other professionals to evaluate client's medical or physical condition and to assess client needs.
  • Refer client or family caregivers to community resources to obtain financial assistance for adult day health services.
  • Maintain client authorizations and attendance reports to ensure agency contract compliance.
  • Supervise front office/transportation coordinators to ensure compliance with company and agency policies.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Process client admission or discharge documents.
  • Maintain communication between departments by attending management meetings and assist in coordinating interdepartmental functioning.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheets, or other software applications to prepare reports, document processing, letters, or medical records.
  • Investigate and report suspected abuse or neglect to Adult Protective Services in coordination with the social worker.
  • Enforce safety, health, and security compliance rules.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
Traumatic Brain Injury/Memory Care Program Case Manager Jan 2010Jan 2011 Cascade Park Active Day Tacoma, WA
  • Prepare and review attendance reports and schedules to ensure accuracy and efficiency.
  • Assist with Pierce Transit Shuttle eligibility application.
  • Schedule transportation for clients.
  • Request documents from agency representative to determine client care needs.
  • Use computers for various applications, such as database management or word processing.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Obtain information from medical records, medical staff, family members and the clients themselves to assess clients' capabilities, needs and interests.
  • Lead therapeutic activities, such as fine motor, gross motor and cognitive groups to promote client strength, independence, physical and psychological well-being.
  • Enforce rules and regulations of adult day health facility to ensure safety and compliance.
  • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
  • Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced therapeutic programs for participants.
  • Take clients on community outings.
  • Monitor, evaluate, and record client progress with respect to treatment goals.
  • Maintain confidentiality of records relating to clients' treatment.
  • Prepare and maintain all required treatment records and reports.
Certificate Program: Restorative Aide Training Mar 2013 We Care Online Tacoma, WA
Certificate Program: Certified Nursing Assistant Jan 2012 Divine CNA Training Federal Way, WA
High School Diploma: General Education with Business Focus Jun 2004 Wilson High School Tacoma, WA
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Resume Details

This is a real resume for a Business Office Coordinator in Graham, Washington with experience working for such companies as Cascade Park Active Day. This is one of the hundreds of Business Office Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Business Office Coordinator resume.

Previous Companies:

  • Cascade Park Active Day

Previous Job Positions:

  • Business Office Coordinator
  • Traumatic Brain Injury
  • Memory Care Program Case Manager


  • We Care Online
  • Divine CNA Training
  • Wilson High School

Level of Education:

  • Certificate Program
  • High School Diploma

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