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Aviation Academy Of America - Business Manager Resume Example

Acnthal Nmdiea
XXXX XXXXXXX XXXXX, San Antonio, TX 78259 XXXX XXXXXXX XXXXX, 78259, San Antonio TX | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Service-oriented manager with over eight years background in aviation  and customer service. Core competencies include data entry, problem solving and customer service as well as excellent communication and time management skills. Highly experienced in working in fast paced high stressful environments and able to prioritize tasks in order to accomplish set goals and deadlines.

Skills
  • Self-motivated
  • Extremely organized
  • Strong verbal and written communication skills
  • Complex problem solver
  • High attention to detail
  • Team leader
  • Flexible
Experience
Business Manager 04/2015 to Current
AVIATION ACADEMY OF AMERICA - Hondo, TX
  • Directly responsible to the General Manager/President.
  • Responsible for all business and commercial matters affecting the company's operations including budget planning, organization presentations etc.
  • Directly supervise all Finance, HR, and IT functions within the academy.
  • Planning and implementing policies, and setting standards and objectives for the academy.
  • Responsible for daily data entry in to the company software including all student information, certificates, contracts, agreements, etc.
  • Manage all customer related inquires including account disputes and settlements.
  • Responsible for creating, coordinating and implementing the training scheduling for all students, utilizing instructors, aircraft and simulators in a cost effective manner.
  • Monitor all training plans and respond to any deviations to the schedule while keeping in mind safety and all FAA regulations.
Master Data Coordinator 06/2013 to 04/2015
FLIGHTSAFETY INTERNATIONAL - SAN ANTONIO, TX
  • Responsible for the creation and maintenance of all clients, customers, simulators, centers and courses within the company software including all international locations.
  • Daily reporting to corporate office, company vice president, finance president and all marketing managers.
  • Management of all simulators, courses, employees, clients and customers in all databases including SAP, Orion and CTQ.
Scheduler III 05/2006 to 06/2013
FLIGHTSAFETY INTERNATIONAL - SAN ANTONIO, TX
  • Planning and scheduling of training requirements to include allocation of simulator, training devices, classroom and instructor resources in accordance with the approved courses and training profiles.
  • Daily adjustment to client, instructor and simulator schedules.
  • Worked closely with both Management and the Training Department to ensure efficient client scheduling.
  • Auditor in the Quality Management System - conduct internal audits for processes and safety procedures to ensure that they are up to date and in line with FAA regulations for company staff, customers and clients.
  • Accountable for accurate and complete preparation of all billing activities.
  • Maintained all government contracts and training records.
Office Manager / Scheduler 04/2005 to 05/2006
ALPHA TANGO FLYING SERVICES - San Antonio, TX
  • Scheduler for student pilots as well as management of all rental aircraft.
  • Oversee the safe conduct of all flight operations in accordance with FAA requirements.
  • Coordinated aircraft rental based on weather conditions derived from analysis and interpretation of various weather charts and reports to ensure pilot and equipment safety.
  • Employed various resources such as weather reports, radar, and radio reports from other pilots and airports to monitor current weather while in-flight, informed pilots of any applicable advisories, and monitored departure and arrival times.
  • Work closely with owner/ manager, as well as instructors and pilots.
  • Interpretation of flight planning information to include airfields, navigational aids, airspace, and weather.
Guest Service Representative 01/2000 to 01/2005
HILL COUNTRY INN AND SUITES - San Antonio, TX
  • Welcomed and acknowledged all guests according to company standards.
  • Followed all company policies and procedures including conducting all guest check-ins/check-outs, room reservations, payments, billing, key coding etc.
  • Addressed guest service needs and assisted all guests with requests.
  • Supplied guests with directions and information to local dining, entertainment, event and any local areas of interest.
  • Helped in housekeeping when needed with room service, cleaning of rooms, folding of sheets and towels, ensured uniforms where clean and professionally laundered.
Education
Bachelors: Aviation Management May 2019 EMBRY RIDDLE AERONAUTICAL UNIVERSITY - SAN ANTONIO, TX
High School Diploma: Aug 2000 VILLA RICA HIGH SCHOOL - Veracruz, Ver.
Affiliations

AOPA Member

Women In Aviation Member

Language
Fluent in Spanish and English
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Resume Details

This is a real resume for a Business Manager in San Antonio, Texas with experience working for such companies as Aviation Academy Of America, Flightsafety International, Alpha Tango Flying Services. This is one of the hundreds of Business Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Business Manager resume.

Previous Companies:

  • AVIATION ACADEMY OF AMERICA
  • FLIGHTSAFETY INTERNATIONAL
  • ALPHA TANGO FLYING SERVICES

Previous Job Positions:

  • Business Manager
  • Office Manager
  • Scheduler
  • Guest Service Representative

Schools:

  • EMBRY RIDDLE AERONAUTICAL UNIVERSITY
  • VILLA RICA HIGH SCHOOL

Level of Education:

  • Bachelors
  • High School Diploma

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