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Verizon Wireless - Business Coordinator Resume Example

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Henry Hernandez
XXXX XXXXXXXXX XXXXX, Powder Springs, GA 30127
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Summary

Dedicated Coordinator  with 8 years of experience combining management and customer service expertise in Telecommunications and Finance environments.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Time Management
  • Telecommunications
  • Troubleshooting
  • Computers and Electronics
  • Systems Analysis
  • Negotiation
  • Management of Personnel Resources
Experience
Business Coordinator Jan 2013Present Verizon Wireless Alpharetta, GA
  • Provide direct assistance to business customers ranging from small to medium businesses to larger national companies
  • Troubleshoot and resolve problems with Self Serve applications.
  • Prepare reports summarizing statistical data of business customers usage and cost  objectives,goals, and  accomplishments.
  • Analyze data to assess business customer wireless needs.
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Provide customers with ongoing technical support.
  • Demonstrate and explain the operation and use of products.
  • Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Present and explain proposals, reports, or findings to clients.
  • Consult or negotiate with clients to prepare project specifications.
Customer Advocate Jan 2010Jan 2013 Verizon Wireless Alpharetta, GA
  • Managed technical queues on a daily basis which resulted to direct support of end user inquiries, technical issues.
  • Responded to external customers via email, telephone, and chat and effectively resolved issues.
  • Provided support for Verizon Wireless products, executed and validated new upgrades (software updates) and assisted with user operation and testing.
  • Performed first level core trouble shooting on software system problems and delivered technical solutions.
  • Researched payment discrepancies to reconcile account balances.
Customer Support Advisor Jan 2008Jan 2010 JPMorgan Chase Kennesaw, GA
  • Conducted business analysis and reports to know financial execution by risk & key channels with associated sub-sectors that forecast future investment conclusions.
  • Daily management of customer accounts; including the resolution of delinquent accounts.
  • Counsel Clients by providing options to minimize Chase's loss exposure as well as to provide useful payment alternatives for clients.
  • Apply consumer credit laws, bankruptcy, outside vendors/agents, and foreclosure laws to provide services to clients.
  • Recommend investments and investment timing to companies, investment firm staff, or the public.
  • Draw charts and graphs, using computer spreadsheets, to illustrate technical reports.
  • Inform investment decisions by analyzing financial information to forecast business, industry, or economic conditions.
  • Interpret data on price, yield, stability, future investment-risk trends, economic influences, and other factors affecting investment programs.
Vocational Rehabilitation Counselor May 2007Dec 2007 Florida Department of Vocational Rehabilitation Miami, FL

  • Assisted with migration from Paper to Paperless, environment Initially hired to assist with help desk.
  • Ensured hardware and software were installed and operated at peak efficiency cross functional team leadership with training of incoming staff on a continuous basis.
  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
  • Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals.
  • Conduct follow-up interviews with counselees to determine if their needs have been met.
End User Executive Jan 2007May 2007 Comcast Cable Communications Miramar, FL
  • Duties included answering queries, problem solving and providing detailed information on new products Generated repeat business through successful client follow-up Assisted in the training of new associates Improved customer focus through the development of new policies and procedures Provided friendly service to a wide range of people, promoting Comcast's customer-oriented image Assisted end users in troubleshooting operating system (Windows & Mac OS X) issues and computer hardware issues Identified problems with network connectivity by installing, troubleshooting and decommissioning routing equipment Coordinated the RMA of faulty equipment provided by Comcast to customers such as wireless network adapters (802.11a/b/g) and power line adapters.
Education
Certification : Project Management May 2015 Emory University
Certification : Six Sigma Green Belt Feb 2011 Villanova University
MBA : Business Administration (Finance & Accounting) Jan 2007 American Intercontinental University Business Administration (Finance & Accounting)
Bachelor of Science : Social Science Jan 2005 Florida State University Social Science
Community Service
The Atlanta Community Food Bank 2014-Present
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Resume Details

This is a real resume for a Business Coordinator in Powder Springs, Georgia with experience working for such companies as Verizon Wireless, Jpmorgan Chase, Florida Department Of Vocational Rehabilitation. This is one of the hundreds of Business Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Business Coordinator resume.

Previous Companies:

  • Verizon Wireless
  • JPMorgan Chase
  • Florida Department of Vocational Rehabilitation

Previous Job Positions:

  • Business Coordinator
  • Customer Advocate
  • Customer Support Advisor
  • Vocational Rehabilitation Counselor
  • End User Executive

Schools:

  • Emory University
  • Villanova University
  • American Intercontinental University
  • Florida State University

Level of Education:

  • Certification
  • MBA
  • Bachelor of Science

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