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Bank Of America - Business Control Specialist Contract Resume Example

Mia Cook
My career choices have provided me with extensive interfacing with professional consultants and contractors, ensuring that all regulations and requirements are met. I submitted and reviewed proposals and large scale projects. The experiences while at Bank of America performing underwriting and process support QA (quality assurance) reviews, and KeyBank closing commercial real estate loans has given me strong organizational skills and prioritization abilities.  I am highly effective preforming due diligence auditing in a commercial banking environment focusing on identifying discrepancies and finding realistic solutions.  Interacting productively with colleagues, clients and service providers. 
Business Control Specialist-Contract 03/2012 to 09/2013 BANK OF AMERICA Bellevue, Washington

The Retention Operations QA performed the final review for loan modifications for GSE and Non-GSE, government and specialty products.  The processes were designed to ensure that modified loans are underwritten, documented and processed in accordance with industry and investor guidelines, and any other defined policies and/or procedures as established by Bank of America, verifying the existence and accuracy of legal documents, credit/income documentation, and that acceptable eligibility is used to reach the underwriting decision.  The Retentions Operations QA's role is to guard against errors, omissions and fraud by officers, employees, contractors, third party providers, borrowers and others involved in the modification process.

  • Verify income calculations and documentation accuracy in completed loans submitted by underwriters and process support.
  • Assured approved and denied loans were within Federal and Bank of America guidelines and regulations.
  • Worked with staff and co-workers to establish guidelines.    
  • Mortgage Funder-(contract Oct 18, 2010-Aug 25, 2011) 08/2011 to 02/2012 BOEING EMPLOYEES' CREDIT UNION Tukwila, Washington
    • Responsible for the timely and accurate reviewing, balancing and closing of a loan file.
    • Responsibilities also include maintaining effective communication with escrow and loan production to ensure effective coordination in closing members' mortgages.
    • Maintained files for review, validation of data, collection and validation of all required documentation, ensuring all conditions for closing are met.
    • Worked with commercial loans as well as backup for Commercial Loan Funder.
    Commercial Real Estate Services Closing Officer-(contract with KeyCorp Portland OR Apr.-Aug 2007) 09/2007 to 10/2008 KEYBANK HOME BUILDING GROUP Bellevue, Washington

    Coordinated loan documentation and identifying information needed to complete the final loan closing process, which included writing and/or reviewing drafts, final loan contracts, reviewing all materials from attorneys and contractors, and calculations of all costs associated with the loan closing process.

    • Provided expertise to Regional Manager by participation in customer meetings, review of approvals and preparation of commitments minimizing costs for the bank and customers.
    • Created closing instructions for counsel and the participating title companies providing the authorization to close and release initial funding.
    • Communicated clearly and immediately problems and/or issues affecting client services; also assisted in revolving issues increasing customer satisfaction while applying superior customer service.
    • Coordinated and/or engaged outside consultants necessary for the transaction including counsel, engineer, inspecting engineer, etc., resulting in a simplified and timely closing.
    • Established tickler system for financial covenants and/or follow-up of post-closing items establishing a procedure for a complete and measured closing.
    Small Business Loan Closing Specialist-(contract May 3, 2004-Aug 7, 2005) 08/2005 to 12/2006 US BANK Portland, Oregon

    Duties included the preparation of documents for US Bank's Small Business Loan Department (SBA) guaranteeing that once the applications for SBA loans were approved they met strict qualifications outlined by the Federal Government and banking regulations.

    • Researched mortgage titles ensuring liens were paid (or subordinated) and/or the bank was in proper lien position uncovering potential problems for the bank.
    • Assisted the underwriter with obtaining financial documentation, asset and regulation verification prior to loan supporting the customers and the bank with timely closings.
    • Researched and provided updated records allowing underwriters to make informed and weighed decisions prior to approval and subsequent loan closing.
    Operations Processor II /Fraud Specialist-(contract Mar 1999-July 25, 2000) 07/2000 to 04/2004 WELLSFARGO BANK Portland, Oregon

    Accountable for reviewing account activity to determine if potentially risky activity warrants account closure while effectively applying problem solving and analytical skills to review accounts, make recommendations, initiate and document actions intended to prevent bank losses resulting from fraudulent activity.

    • Created a filing configuration that took approximately three months to complete resulting in a system that is more efficient and user friendly.
    • Primary contact (written and verbal) for customers and other financial institutions when identifying fraudulent activities on individual or commercial accounts.
    • Performed additional duties such as training new hires, assisting the referral team, demonstrating the check fraud detection review process to visitors and performing other managerial tasks when assigned.
    Social work/Community organizing College of St Scolastica Duluth, MN
    Certificate: Project Management Highline Community College DesMoines, WA
    Certificate: Adult Family Administration Highline Community College DesMoines, WA
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    This is a real resume for a Business Control Specialist Contract in Kent, Washington with experience working for such companies as Bank Of America, Boeing Employees Credit Union, Keybank Home Building Group. This is one of the hundreds of Business Control Specialist Contract resumes available on our site for free. Use these resumes as templates to get help creating the best Business Control Specialist Contract resume.

    Previous Companies:


    Previous Job Positions:

    • Business Control Specialist Contract
    • Mortgage Funder
    • 2010 Aug 25
    • Commercial Real Estate Services Closing Officer
    • Small Business Loan Closing Specialist


    • College of St Scolastica
    • Highline Community College

    Level of Education:

    • Certificate

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