Black Knight Financial - Business Consultant II Resume Example

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Liam Johnson
XXXXX XXXXXX XXXXXX XXXX XXXX XXXX XXX, Denver, CO 80238 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary
An accomplished Business/Systems Analyst with experience in designing, developing and implementing enterprise systems. Over seven years of experience in process engineering and improvement, project and product management, requirements analysis and software design.  
Skills
  • Consistently delivers solid IT solutions based on standard development processes and business analysis methodologies. 
  • Project-proven experience in gathering, analyzing and documenting business requirements, translating business requirements into technical system functional requirements, developing test cases, preforming system verification testing and user acceptance testing. 
  • Strong requirement experience creating Use Cases, Use Case Diagrams, Business Process Flow Diagrams, Data Flow Diagrams and Web Page Mock Ups (Wireframes).
  • Experience creating training materials for Internal and External Clients. 
  • Managed and conducted training and demos for Internal and External Clients. 
  • Exceptional communications skills to effectively communicate with a variety of technical, business and management staff. 
  • Experience in creating and managing Client Usability Testing for custom applications. 
  • Knowledge of multiple areas in Mortgage Operations, Credit and Compliance requirements, HMDA regulations, emphasis on Originations and Correspondent Lending. 
Experience
Business Consultant II 06/2014 to Present
Black Knight Financial Jacksonville, FL
  • Manage the ODS for the client. Which includes adding and removing database fields, running SQL scripts and troubleshooting database issues. 
  • Travel to client site on regular bases to determine resolution for issues with the new LOS they are implementing. 
  • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
  • Consult with customers about software system design and maintenance.
  • Configurations to improve system functionality and/or fix bugs in the system. 
Senior Business Analyst 01/2009 to 01/2014
Aurora Bank FSB Littleton, Colorado
  • Lead Analyst responsible for gathering, analyzing, documenting and managing complex system requirements for a Correspondent Portal Web application developed by Aurora Bank. 
  • Managed and created training materials for the Correspondent Portal for Internal and External Clients. 
  • Lead Analyst for a CRM for Account Executives to manage potential and existing Client information. 
  • Managed relationships between Internal and External project stakeholders and software developers, to ensure web application development efforts met all business and system requirements. 
  • Conducted detailed elaboration sessions with business owners to capture and document all business requirements. 
  • Worked with QA and UAT teams to develop test case strategy and reviewed test cases supporting functional requirement testing. 
  • Provided Tier 2 production support and preformed problem determination and resolution. 
  • Produced standard requirement management work products, including Use Case Diagrams, Work Flow Diagrams, Data Mapping documents and Wire Frames. 
Product Manager 05/2007 to 01/2009
Aurora Bank FSB Littleton, Colorado
  • Responsible for monthly updates of customer facing applications.
  • Direct decision making and liaison between business and technical staff to articulate needs, issues and system updates.
  • Tier 1 application support.
  • Ensure that all custom applications are meeting legal and compliance requirements.
  • Managed training and enhancement meetings for multiple departments inside and outside of the firm.
Senior Client Support Specialist 10/2003 to 05/2007
Aurora Loan Services, A Lehman Brothers Company Littleton, Colorado
  • Approved all Fannie Mae sponsorships for company.
  • Assisted in development of training materials for all new account executives.
  • Including the training for Broker and Correspondent Approvals.
  • Managed departmental emails and communications.
  • Various special projects as needed within the department.
Title Specialist 03/2003 to 09/2003
Landmark Title LLC Greenwood Village, Colorado
  • Experience searching public records, court dockets, and title documents (Deeds, Property Reports, E&O, Preliminary Title Reports, Lien documents/ searches, etc.) Developed and maintained good working relationships and image of Company with vendors.
  • Assisted in preparing the closing documents for clients.
Education
Business Management Metropolitan State College - Denver, Colorado

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About this resume

Business Consultant II FROM Denver , Colorado RESUME

This is a resume for a Business Consultant II in Denver, Colorado with experience working for such companies as Black Knight Financial and Aurora Bank FSB. The grade for this resume is 0 and is one of hundreds of Business Consultant II resumes available on our site for free. Use these resumes as templates to get help creating the best Business Consultant II resume.

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School Attended
Metropolitan State College