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Pacificorp SLC Streetlighting Energy Efficiency - Business Analyst Resume Example

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John Hall
XXXX XXXXXX XX, Herriman, UT 84096
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Siemens- Senior Sales Executive - Energy & Environmental Solutions
More than 18 years' successful experience in the regulated electric utility industry Creatively look for improvements, maintain, and update processes to the changing market. I am energetic and enjoy learning, fixing issues, and making processes work for all parties involved.  Initiate mainframe upgrades to make business needs and efficiency. Customer service and employee satisfaction are number one in company success. Seek first to understand then be understood. Consult cities, counties, and business customers ensuring they are on the most efficient regulatory rates and if eligible for energy efficiency incentives. Create, maintain, explain, and change contracts to evolve with the changing market. Maintain exceptional customer service keeping the company and the customer in mind to come up with solutions that work for everyone. Develop plan, conduct audits, reports, and variance analyses. Maintain and update accurate inventories and billing records. Each individual situation is different. Making decisions to benefit the company and customers fast yet knowledgeable; including all parties involved to ensure the best conclusion to fix the issues or improve existing processes. Excellent verbal, written, organizational and negotiation skills when dealing with all levels of government and business employees. Technical and financial expertise. Always willing to learn and competently use company estimating tools as well as gain an understanding of related engineering, contracts, and meeting budget requirements. Understand, train, and assist contractors regarding OSHA guidelines to ensure safety. Effectively communicate through all technological resourses regulatory and process changes. If needed hold seminars and training sessions to keep the customers and employees informed. Extremely efficient in using internal mainframes, all Microsoft office tools, Impromptu, SAP, building AdHoc reports.
Skills
  • Energy & Utility Business Business Process Professional
    Multi-operations management
  • Project management
  • Contract management
  • Personnel management
  • Logistics management
  • Risk management
  • Business analysis
  • Renewable Energy 
  • Sarbanes Oxley Act
  • Power Grid·    
  • Budgeting and finance
  • Cost estimating
  • Quality control
  • Cost reduction
  • Inventory control
  • Revenue adjustments
  • Project analysis
  • Customer needs assessment
  • Conflict resolution
  • Business and requirements analysis
  • Business management methodology
  • Project controls
  • Customer relations
  • Performance tracking and evaluation
  • Vendor sourcing and negotiations
  • Process improvement
  • Strategic planning
  • High-profile presentations
  • Team building
  • New product introductions
  • Employee engagement
  • Multi-site operations expert
  • Microsoft Office Suite expert
  • Risk mitigation techniques
  • Leadership mentoring
  • Complex problem solving
  • Customer-oriented
  • Powerful negotiator
  • Adaptable
  • Flexible thinker
  • Strong public speaker
  • Visionary
  • Results-oriented
  • Persuasive
Experience
Business Analyst/Product Manager Apr 2007Oct 2014 Pacificorp SLC Streetlighting Energy Efficiency Utah
  • Created, managed, a still succeeding business and government customer service team.
  • Developed existing plan for contractors to actively do their jobs while upgrading streetlight systems and ensure billing is updated and correct when the project is complete.
  • Proactive planning to ensure that when tariffs are changed that contracts and programs are updated.
  • Proactively reach out to customer base and contractors to see what I can do better to make their jobs and their projects easier and more efficient.
  • Maintain many contacts internal and external to ensure that stakeholders and customers are helped by the subject matter experts they need, while keeping my knowledge to assist with any situation.
  • Continuing education on my own by doing web seminars offered by different companies to keep my knowledge and learn about the changing technology.
  • Created current process Siemens and other approved vendors are using for lighting upgrades for incentive projects.
  • Simplified and streamlined the process to be efficien.
Customer Service Manager Mar 2005Apr 2007 Pacificorp SLC Utah
  • Lead business and government customer service group.
  • Took all types of escalated calls and rectified them to meet both customer and company needs effective in having 0 Public Utility Commission complaints due to having wonderful negotiation skills.
  • Created and managed load control energy efficiency program for irrigation customers.
  • Project management supervisor for creating updated contract processes, sales tax processes, refunds, Sarbanes Oxley audits, billing reviews, meter read suspends streetlighting, and several other highly sensitive processes.
  • Monthly reviews for employees, ensuring employees who want to succeed have the tools to move up.
  • Ensure employee accuracy and program and process efficiency accuracy.
  • EQuality, hiring, management courses and self-improvement courses, managed union and nonunion employees.
Customer Service Professional Jan 1997Mar 2005 Pacificorp SLC Utah
  • Verified contracts were input correct by field offices.
  • Took all types of customer calls including: 7 states different tariffs for each including: Irrigation, (Bonneville Power Administration) credit administration credit issues, credit agency contact, commission complaint resolutions, resolving customer billing issues and suspended meter problems, Mainframe testing, data fixes.
  • Worked with Community Managers to fix issues and improve processes.
  • Industrial, small business, large business and residential contact for escalated issues.
  • Always involved in as many processes as possible to learn as much about the industry as I could.
  • Learning and having knowledge in many areas so I can help and lead people to the subject matter experts.
Education
BBA : Business Management Salt Lake Community College Salt Lake City, UT Expected graduation Nov 2016
High School Diploma May 1993 Alta High School Sandy, UT
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Resume Details

This is a real resume for a Business Analyst in Herriman, Utah with experience working for such companies as Pacificorp Slc Streetlighting Energy Efficiency, Pacificorp Slc. This is one of the hundreds of Business Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Business Analyst resume.

Previous Companies:

  • Pacificorp SLC Streetlighting Energy Efficiency
  • Pacificorp SLC

Previous Job Positions:

  • Business Analyst
  • Product Manager
  • Customer Service Manager
  • Customer Service Professional

Schools:

  • Salt Lake Community College
  • Alta High School

Level of Education:

  • BBA
  • High School Diploma

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