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Hewlett Packard - Business Analyst Resume Example

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Julian Phillips
XXXX XXXXXX XXXXX XXXXX, silver Spring, MD 20904
A perceptive Tester, applying quality assurance competencies, to maintain integrity and safe operation of various elements and components. Adept at identifying quality issues. Committed to safeguard quality standards to promote optimal customer satisfaction. Over a decade of proven success in leadership, business/systems analysis, software training, testing & support; highly developed analytical, technical, and linguistic abilities; excellent written and verbal communication, project management, coordination, multi-tasking & technical acumen for SQL data manipulation, administration & requirements analysis, Various technical skill sets for a swift delivery of projects & permanent problem solution. Coordinated efficient Training & QA Programs for over 90 Organizations within the US and overseas; Strong knowledge of test automation & data analysis, capable of creating & executing test plans, remarkable ability to set QA testing objectives, ability to focus and meet tight deadlines, excellent ability to clearly define & execute testing procedures, detail oriented & clear written/oral communication.
Attended requirements elicitation and Rapid Improvement events to improve understanding gaps in
client needs & wants and effectively documented process to create permanent solutions.
  • Windows XP, Windows 2008, Sql server 2010, Group Project Management & leadership;
  • Access, Excel, Micros Fidelio, Visual One Systems, Data Analysis; Design Survey Research;
  • Hospitality Networks Management. Project Design & Implementation; Branding
  • Methodologies: SDLC, RUP, UML, Agile, Waterfall & Specification Analysis; Bi-Lingual
  • Business Modeling Tools: Microsoft Visio, Rational Training; Cultural Diversity Training;
  • Rose Strategic Planning Initiatives; Bi-Lingual
  • Platforms Windows Software Development; Translated, Tested and
  • Testing tools: HP Quality Center, Manual Testing Evaluated Quality of projects
  • Change Management Tools: Rational Clear Quest English/Spanish POS Software programs;
  • Office Tools: MS Project, MS Office, MS Visio Multiple Certifications
  • Version Control Systems: Rational Clear Case
  • Database: MS SQL Server, MS Access, and Oracle
  • Accomplishments Leadership acumen, Business analysis, Project management, project design & coordination, customer
  • relations management, Human resources & Diversity management, Marketing & sales management,
  • customer service, Software tech & support, Data warehousing, Data Analysis/ mapping, Information
  • Systems mgmt., various tools including Micros Fidelio, Access, Excel, Windows, Windows XP, CISCO
  • Networks, Visual One property mgmt. & POS, Hospitality software management & Sales, software
  • installation & user training, training manual documentation, Sql server, technical analysis, Visio,
  • process methodologies such as SDLC, Waterfall etc.
Business Analyst Nov 2013Present Hewlett Packard Nashville, TN
  • Healthcare Domain for Tenncare project design develop and implementation.
  • Understanding & studying various business process to eliminate communication gaps to deliver clear and sound functional requirements for QA testing.
  • Identifying various stakeholders to coordinate initial meetings and acquire an accepted project rules and strategies for the testing environment.
  • Analyze and study previously implemented Medicare/Medicaid project and possibly create a staging platform for an efficient testing system development, review and evaluation.
  • Identify and document various business processes, including Eligibility, Enrolment, Care management, Operations etc.
Business/Systems Analyst Sep 2012Nov 2013 MetaDimensions Inc. Sterling, VA
  • Clarified client requirements, business needs and project objectives, via feedback sessions, interviews, and client meetings, in collaboration with all stakeholders.
  • Writing queries in SQL to access database for a successful manipulation of the database, & facilitate Data Mapping sessions for ETL.
  • Created data objects (table, view etc.), based on requirements to coordinate efforts in understanding logical assimilation of database.
  • Participated in all SDLC phases from development to implementation and support a project in a Medicare/Medicaid Data warehouse environment.
  • Facilitated meetings to collect requirements from system users, tracking accomplished and projected work with strictly enforced time-box approach. 
  • Consult with management to ensure agreement on system principles.
Bilingual Software Tech/Trainer Jun 2008May 2012 Avalon Resorts
  • Cancun Translate software programs into Spanish and install at customer sites.
  • Train managers & supervisors in Spanish, 100% product marketability.
  • Test and evaluate POS software programs in Spanish & English versions.
  • Sales presentations in Spanish which increased client base by 50%.
  • Translate technical analysis & implementation requirements to our bilingual based clients.
Software Tech/Trainer Jan 2004Apr 2008 Visual One Systems Rockville, MD
  • Advertise product values through training /presentations, 100% marketability.
  • Managed software installation trainings through technical analysis & follow up.
  • Projected & Evaluated client support database.
  • Translated technical analysis to Spanish based clients, increased sales by 60%.
  • Successfully managed training programs in over 25 organizations.
Manager Feb 2002Jan 2004 Ritz Carlton Hotel Company
  • Successfully assisted the opening of a 5 star/diamond Hotel in Georgetown.
  • Managed guest service operations & night audit during the graveyard shift.
  • Manager on duty for various departments within the hotel.
  • Responsible for the security & well-being of hotel patrons.
  • Trained & delegated tasks to improve guest relations, improved service by 70%.
  • Evaluated & presented financial and managerial reports to department heads.
Front Desk Supervisor Front desk supervisor/Concierge Oct 1997Jan 2002 Radisson Barcel� Hotel
  • Trained new employees in customer service & sales manuals.
  • Balanced daily hotel income.
  • Presented daily reports to department heads.
  • Reviewed the tasks of up to four employees.
MBA: Project Management May 2012 Strayer University Project Management
Bachelor of Arts: Business Management/ Marketing and Spanish Literature Jan 1993 Webster University St. Louis, MO. Business Management/ Marketing and Spanish Literature
Washington DC Project Management Certified Administrator, Hospitality/Restaurant Management & Recreational Activities Centro Espa�ola de Nuevo's Professions, Madrid, Spain. 1987 Master's certificate, Business analysis & requirements elicitation, Villanova U. 2009. Certificate of achievement in Information Systems Security, Villanova U. 2009.
English, Spanish, French, Amharic
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Resume Details

This is a real resume for a Business Analyst in silver Spring, Maryland with experience working for such companies as Hewlett Packard, Metadimensions Inc, Avalon Resorts. This is one of the hundreds of Business Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Business Analyst resume.

Previous Companies:

  • Hewlett Packard
  • MetaDimensions Inc
  • Avalon Resorts

Previous Job Positions:

  • Business Analyst
  • Business
  • Systems Analyst
  • Bilingual Software Tech
  • Trainer


  • Strayer University
  • Webster University

Level of Education:

  • MBA
  • Bachelor of Arts
  • Washington DC Project Management Certified Administrator, Hospitality/Restaurant Management & Recreational Activities Centro Espa�ola de Nuevo's Professions, Madrid, Spain. 1987 Master's certificate, Business analysis & requirements elicitation, Villanova U. 2009. Certificate of achievement in Information Systems Security, Villanova U. 2009.

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