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Department Of General Services - Business Analyst Resume Example

Addison Kelly
Professional Summary

Accomplished and energetic Business Analyst with a solid history of achievement in needs assessments and requirements analysis. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include presentation and training, requirments gathering and software implementation.

  • Complex Problem Solving
  • Coordination
  • Speaking
  • Judgment and Decision Making
  • Systems Analysis
  • Time Management
  • Negotiation
  • Telecommunications
  • Troubleshooting
  • Systems Analysis
  • Agile knowledge
Business Analyst Mar 2012Present Department of General Services, OPSC West Sacramento, CA Having got a detailed understanding of the business process  I took the responsibility of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation. I am involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service, documenting the business process by identifying the requirements and also in finding the system requirements. I present an update monthly to senior management and hold a learning exchange workshop to all OPSC staff on a monthly basis.  Additionally, I assist in facility space planning and revocations. 
Project Manager Dec 2007Mar 2012 Department of General Services, OPSC West Sacramento, CA Analyzed business processes to identify areas of reducing operating costs and improving efficiencies.  Recommended and implemented new technology solutions; and trained clients how to utilize new technology to reach their business goals. Modeled new business processes and customized solutions to accommodate budget and build in scalability. Recommended and implemented web development, 
management and marketing solutions from conception through delivery.  Assist School districts in the application process of funding for new school construction.  Create Crystal reports for senior management to present results of research projects.
Business Analyst / Director of Client Support Jul 1998Dec 2006 Hansen Information Technologies Sacramento, CA Worked with county and city agencies to create as is and to be work flow charts and reports.  Gathered requirements and prepared needs assessment reports. Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs. Determine computer software or hardware needed to set up or alter system. Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Bachelor of Science : Business Administration Jun 1999 University of Phoenix Sacramento, CA
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Resume Details

This is a real resume for a Business Analyst in Rocklin, California with experience working for such companies as Department Of General Services, Opsc, Hansen Information Technologies. This is one of the hundreds of Business Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Business Analyst resume.

Previous Companies:

  • Department of General Services
  • OPSC
  • Hansen Information Technologies

Previous Job Positions:

  • Business Analyst
  • Project Manager
  • Director of Client Support


  • University of Phoenix

Level of Education:

  • Bachelor of Science

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