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Comcast Business - Business Account Executive Resume Example

John Hall
XXXX XXXXXXX XX, Cumming, GA 30040 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Summary
To obtain a sales manager position, where I can fully utilize my extensive background of 20+ years in telecommunication sales, customer and employee training, and sales management skills to increase profits and bolster growth.
Skills
  • Leadership
  • Telecommunications
  • Training
  • Active Listening
  • Creative Thinker
  • Organized
  • Administration and Management
  • Judgment and Decision Making
Experience
Business Account Executive 05/2014 to Present
Comcast Business Roswell, GA
  • Consistently obtain greater than 110% sales quote, current rolling average is 119%
  • Maintain a complete understanding of Comcast Business Class portfolio of products for Small Business. 
  • Discover, develop and cultivate, personal prospect/opportunity base, via cold calling, call blitzing, customer referrals, networking events and referral partnerships. 
  • Setting appointments, uncovering customer's needs and interests, through discovery questions, providing customer a complete solution while demonstrating the value Comcast services bring to the customer's business. 
  • Handling objections, requesting surveys, manage sale from discovery to installation.
  • Utilize Workbench, SalesForce and CSG to fulfill job requirements. 
  • Identify PRI/T1 and hosted solutions, for potential lead pass opportunity.
  • Run team huddles and EOD calls when manager is unavailable.
  • Act as a team lead, should manager be unavailable.
Business Account Executive 12/2013 to 03/2014
Charter Communications Duluth, GA
  • Identifying potential customers, via cold calling, telemarketing, attending trade shows, building referral partnerships and attending networking events.  
  • Uncovering customer's needs through discovery questions, 
  • Presenting  the complete solution to the customer, demonstrating the value, the proposed solution provides for the customer's business.  
  • Sales forecasting, requesting surveys, converting leads to sales.
Business Account Executive 02/2011 to 12/2013
Comcast Business Class Norcross, GA
  • Cold calling for potential customers, telemarketing calls for leads, discovery of customer's needs.
  • Set Appointments, discover customer's needs, demonstrate the value our products bring to the customers, provide the complete solution to customer.
  • Manage the sales process from beginning to installation.
  • Recognized as a top performer in Aug, Sept and Oct 2012
Business Sales Representative 02/2010 to 02/2011
Comcast Business Class Smyrna, GA
  • Field calls, in a high volume call center, discover customer's business needs, provide the best solution to meet their needs while helping their business grow. 
  • Obtained and maintained one of the highest "Sell-In Percentages" in the Sales Center. 
  • Consistently rated as "highly effective" on the monthly scorecard.
Retention Account Executive 08/2009 to 02/2010
Comcast Business Class Smyrna, GA
  • Assisted in the creation of Comcast Retention Department.
  • Prevent customers from disconnecting their services, discovering real reason for customers dissatisfaction, addressing customers concern, and correcting the problem.. 
  • Skills: ability to handle irate customers, build rapport, creative thinking, problem solving.
  • Received the "4th Qtr 2009 MVP" Award
Sales Associate 08/2005 to 07/2008
AT&T fka Bellsouth Pensacola, FL
  • Field in-bound calls, assist customers with their AT&T services, i.e. residential phone services, long distance and cell phone plans, internet and satellite services, while up-selling additional products to meet monthly quota, handle high volume of incoming calls.
  • Obtained 125% of annual quota and 98.5% customer satisfaction.
  • Maintained highest level of customer service while exceeding sales objectives.
Education
Diploma: Jun 1979 Villa Rica High School - Villa Rica, GA Villa Rica High School Villa Rica, GA Diploma - 1979
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Resume Details

This is a real resume for a Business Account Executive in Cumming, Georgia with experience working for such companies as Comcast Business, Charter Communications, Comcast Business Class. This is one of the hundreds of Business Account Executive resumes available on our site for free. Use these resumes as templates to get help creating the best Business Account Executive resume.

Previous Companies:

  • Comcast Business
  • Charter Communications
  • Comcast Business Class

Previous Job Positions:

  • Business Account Executive
  • Business Sales Representative
  • Retention Account Executive
  • Sales Associate

Schools:

  • Villa Rica High School

Level of Education:

  • Diploma

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