WOW Cable - Business Resume Example

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Jack Carter
XXXX XXXXXX XXX XX, Tarpon Springs, FL 34689
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Business/Installation Supervisor with more than 10 years of experience in fast-paced Environment. Excellent technical and problem solving skills. Track record of achieving exceptional results in Complex Troubleshooting and People Skills.

Skills
  • Computers and Electronics
  • Customer and Personal Service
  • Complex Problem Solving
  • Critical Thinking
  • Monitoring
  • Speaking
  • Telecommunications
  • Building and Construction
  • Judgment and Decision Making
  • Fiber Networks
  • Coordination
  • Time Management
  • Quality Control Analysis
  • Education and Training
  • HFC Networks
  • Installation
Experience
Business/Installation Supervisor May 2014Dec 2014 WOW Cable,Internet,and,Phone Pinellas Park, FL
  • Guided and supervised the assigned team as per the company rules and regulations.
  • Trained and educated the workforce regarding proper work completion and adherence to company standards.
  • Supervise and coordinate commercial HFC/Fiber Optic installs and planning.
  • Supervise and coordinate commercial HFC/Fiber Optic service and repairs.  
  • Monitored the timely performance of the employees in the workforce and motivated them to accomplish more.
  • Assigned duties/shifts to different employees as per their areas of expertise.
  • Coordinated with human resources department in hiring the appropriate individuals for the workforce and assisted in designing appropriate training programs
  • .Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas that they need to work on.
  • Maintained and documented work completed on a daily basis; presented the report to the management.
  • Test programs or databases, correct errors and make necessary modifications.
  • Develop methods for integrating different products so they work properly together such as customizing commercial databases to fit specific needs.
  • Collaborate with system architects, software architects, design analysts, and others to understand business or industry requirements.
  • Maintain an inventory of parts for emergency repairs.
  • Coordinate installation of new equipment.
  • Communicate with customers, sales staff, or marketing staff to determine customer needs.
  • Provide technical guidance or support for the development or troubleshooting of systems.
  • Correct testing-identified problems, or recommend actions for their resolution.
Residential/Installation Supervisor Sep 2011May 2014 WOW Cable,Internet,and,Phone Berea, Oh
  • Guided and supervised the assigned team as per the company rules and regulations.
  • Trained and educated the workforce regarding proper work completion and adherence to company standards.
  • Monitored the timely performance of the employees in the workforce and motivated them to accomplish more.
  • Assigned duties/shifts to different employees as per their areas of expertise.
  • Coordinated with human resources department in hiring the appropriate individuals for the workforce and assisted in designing appropriate training programs.
  • Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas that they need to work on.
  • Maintained and documented work completed on a daily basis; presented the report to the management.
  • Develop testing routines and procedures.
  • Confer with users to analyze, configure, or troubleshoot applications.
  • Initiate, review, or approve modifications to project plans.
  • Document help desk requests and resolutions.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
Lead Service Technician Jan 2010Sep 2011 WOW Cable,Internet,and Phone Berea, Oh
  • Install, service, and disconnect residential Video, Data and Voice services.
  • Perform underground and aerial cable service installations and disconnects.
  • Configure coaxial drop system to meet Time Warner Cable installation standards.Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.
  • Training  new employees in installation , service, and disconnect residential Video, Data and Voice services.
  • Resolve Escalated Customer Issues.
  • Weekly Employee field reviews.
Lead Service/Maintenance Technician Mar 2002Jan 2010 Armstrong Cable Medina, Oh
  • Install, service, and disconnect residential Video, Data and Voice services.
  • Perform underground and aerial cable service installations and disconnects.
  • Configure coaxial drop system to meet Time Warner Cable installation standards.Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.
  • Install  equipment while maintaining an accurate and complete inventory of all Company-issued equipment.
  • Educate customers about products and services and present them with service upgrade opportunities.
  • Perform personal computer software configurations.Identify defective customer equipment and ensure a timely return to the warehouse for processing.
  • Communicate routine demand plant maintenance and demand construction referrals.
  • Troubleshoot HFC network issues.
  • Sweep and balance HFC network. 
Education
High School Diploma Jun 2000 Mapleton High School Nova , Oh

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About this resume

Business FROM Tarpon Springs , Florida RESUME

This is a resume for a Business in Tarpon Springs, Florida with experience working for such companies as WOW Cable and Internet. The grade for this resume is 0 and is one of hundreds of Business resumes available on our site for free. Use these resumes as templates to get help creating the best Business resume.

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School Attended
Mapleton High School