Customer Service Rep...Chattanooga, Tennessee
Customer-oriented [Job Title] successful at troubleshooting and handling customer support
issues in a timely manner. Dedicated Customer Service Representative who provides
exceptional customer service through active listening and problem solving. Call Center
Representative with expertise providing customer support in high call volume environments.
Exceptional computer aptitude and telephone etiquette. Resourceful and quick-thinking [Job
Title] with [Number] years in warehouse and inventory management. Improves shipping and
receiving efficiency and accuracy by applying strong leadership skills. [Job Title] bringing
extensive experience in high-volume warehouse operations, including logistics, distribution and
inventory management. English-speaking Freight Handler with transportation and logistics
background. Trained in warehouse safety standards and procedures. Skilled [Job Title] well-
versed in warehouse operations, shipping and logistics. Exceptional organizational skills and
strong attention to detail. Disciplined warehouse professional knowledgeable about material
load capabilities, site analysis and general logistics. Reliable and hardworking warehouse
operator committed to getting each job done as quickly, efficiently and safely as possible.
Warehouse worker with strong work ethic and 6+ years hands-on experience.
OSHA standards Quality assurance Quality inspection Troubleshooting Deadline-driven Fast learner Analytical thinker Deadline-driven Material inventory skill Strong problem solving aptitude Persuasive speaker Persuasive speaker Budgeting expertise Completed telephone training seminar Material handling Team leader Hard working and self-motivated Organized Heavy Equipment Operator Certificate Safe driver Flexible schedule Shipping and receiving Adheres to customer service procedures Multi-line phone operation proficiency
Cleaned and maintained the warehouse in compliance with OSHA safety standards. Make sure to get the job done in a safe and timely manner Make sure to check for quality of the product
Directed [Number] warehouse shipping associates. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Achieved a [Number] % on-time shipment rate. Processed [Number] shipments per [Time period] . Forecasted manpower requirements based on daily workload and company targets. Testing Direct TV boxes to make sure they work properly for customers.
Forecasted manpower requirements based on daily workload and company targets. Processed [Number] shipments per [Time period] . Used item numbers to properly stock warehouse. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Verifying the product to make sure the label and the screws was in their proper place
Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Met or exceeded service and quality standards every review period
Recorded numbers of units handled and moved using daily production sheets and work tickets. Coordinated with freight forwarders to expedite international shipments. Processed [Number] shipments per [Time period] . Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Oversaw hiring and training of [Number] new employees each quarter. Moved freight, stock and other materials to and from storage and production areas and loading docks. Verified computations against physical count of stock. Sorted cargo before loading and unloading Stacked and transported all overstock to storage areas Reported all equipment failures and malfunctions to supervisor Cleaned and maintained the warehouse in compliance with OSHA safety standards Tracked time spent on assignment each day for productivity reporting Stocked, staged and transported goods Picked up incoming stock and delivered materials to designated locations Swept floors and stored equipment at the end of each shift Implemented strategic shipping policies to achieve long and short-term sales targets Attach identifying tags to containers
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