Dish Network - Broadband Specialist Resume Example

Daniel Thomas

XXXX XXXX XXXX XXXXXX XXX XX, Tulsa, OK 74136

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Ph: XXXXXXXXXXXX

Professional Summary

Responsible customer service representative proficient in resolving customer inquiries and providing world class customer service. Passionate and motivated, with a drive for excellence. Five years in customer service and supervisory positions.

Skills

Customer Service
Time Management

Active Listening
Administration and Management

Clerical
Active Learning

Experience

Dish Network Tulsa, OK Broadband Specialist/ Customer Service Specialist Sep 2009－Jun 2013

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review protection plan policy terms to determine whether a particular loss or technical problem is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could cause service loss or increases in monthly bill.
Prepare change of address records and work orders, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

US Beef Corp Tulsa, OK Assistant Manager Nov 2005－Jul 2009

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities.
Count money and make bank deposits.
Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Monitor payroll records, and review financial transactions to ensure that expenditures are authorized and accurate.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Education