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Director Of Guest Services - Bridgeton House On The Delaware Resume Example

Ava Rogers
XXXX XXXXX XXXX, Upper Black Eddy, PA 18972
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary:

Accomplished and energetic Director of Guest Services with a solid history of achievement in marketing, sales and  guest relations. Motivated and Service-oriented, with highest achievement in guest satisfaction and increased sales.

Skills:
  • Skilled in guest relations, guest satisfaction and creating repeat business. Receive highest accolades from on-line reviews.
  • Creative. Use forward thinking to create packaging, blogs, services that increased sales by not only creating repeat business, but also increasing on-site guest spending.
  • Diverse hospitality experience including marketing, guest relations, food and beverage service and overseeing housekeeping.
  • Marketing background. Competent in all aspects of sales and marketing from social media, to on-line marketing to radio and tv production.
  • Sales oriented. Capable of seamlessly increasing guest spending and creating repeat business to increase profits.
Experience:
Bridgeton House on the Delaware Mar 2011Present Director of Guest Services Upper Black Eddy, PA Oversee all areas of Guest Services for independent boutique hotel including concierge service, room service, packaging, check-in, food and beverage, housekeeping and turn-down, check-out , guest satisfaction and uphold hotels' commitment to hospitality.
Beverage Supervisor Dec 2009Mar 2011 Borgata Hotel Casino & Spa Atlantic City, NJ Supervised operations of a Borgata Outlet including staff management, client services and facility oversight.
Assistant Food and Beverage Supervisor Jan 2005Mar 2006 Taj Mahal Atlantic City, NY Oversaw rolling stock and provisions. Assisted in ensuring that guests' food and beverage expectations are being exceeded.
International Volunteer Dec 2004Jan 2005 Tanner Romanian Mission Romania

Aided in the operation of four group homes for mentally and physically handicapped children and young adults.

Associate Producer Jan 2001Nov 2004 Gotham, Inc. New York, NY

 Produced client presentation videos, and developed production budgets, schedules on major accounts. Worked with casting and coordination regarding logistics of commercial shoots, post production and music.

Newsroom Assistant/V.P. Assistant Mar 1999Jan 2001 ABCNEWS Radio New York, NY  Produced entertainment and human interest stories including interviewing celebrities and Field Produced New Year's Eve Millennium coverage in NYC's Time Square; Managed and coordinated the schedule for the Vice President.  
Education:
Professional Series Certification : Hospitality Marketing Professional and Food Service Management Specialization May 2011 Atlantic Cape Community College Mays Landing, NJ
Bachelor of Arts : Journalism and Broadcast News May 1997 New York University New York, NY
Associate of Arts : Communications May 1995 Camden County College Blackwood, NJ
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Resume Details

This is a real resume for a Bridgeton House on the Delaware in Upper Black Eddy, Pennsylvania with experience working for such companies as Director Of Guest Services, Borgata Hotel Casino & Spa, Taj Mahal. This is one of the hundreds of Bridgeton House on the Delaware resumes available on our site for free. Use these resumes as templates to get help creating the best Bridgeton House on the Delaware resume.

Previous Companies:

  • Director of Guest Services
  • Borgata Hotel Casino & Spa
  • Taj Mahal

Previous Job Positions:

  • Bridgeton House on the Delaware
  • Beverage Supervisor
  • Assistant Food and Beverage Supervisor
  • International Volunteer
  • Associate Producer

Schools:

  • Atlantic Cape Community College
  • New York University
  • Camden County College

Level of Education:

  • Professional Series Certification
  • Bachelor of Arts
  • Associate of Arts

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