Victorias Secret - Brand Delivery and Operations Manager Resume Example

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David Garcia

XXX XX XXXXXXXXX XX XXXX , St Lucie , FL 34983 | (H) XXXXXXXXXXXX | (C) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX

Professional Summary

Skills

Microsoft OS, Excel and Adobe and PowerPoint pro

Experience

Brand Delivery and Operations Manager 08/2014 to Present
Victoria's Secret – Palm Beach Gardens, FL

Responsible for management, productivity and results of all functional and category managers as well as selling specialists Analysis of weekly schedules and payroll planning worksheets Facilitation of new hire onboarding and training programs Execution of monthly brand guides, floor sets and markdowns.

General Manager/Retail Market Trainer 08/2007 to 08/2014
ULTA Beauty – Miami Memphis, FL TN

Executed all areas of operation in both retail and salon businesses Recruited and trained top talent in retail management, salon design and make-up artistry Delivered quarterly high-level business overviews to Corporate partners Managed budget, scheduling and payroll efficiency for 2 Memphis locations Participated in corporate training and mentorship programs Managed flagship location while facilitating on-boarding and training for all newly hired managers within the district.

Store Director 01/2005 to 05/2007
Pier 1 Imports – Los Angeles, CA

Oversaw all areas of operation for highest volume location in the Los Angeles Region Submitted quarterly budget plans to Regional Director Recruited and trained managers for 7 Los Angeles locations Organized job fairs for all Southern California regions Maintained all employees files and administered regular reviews and performance appraisals.

District Customer Service Trainer 06/2000 to 10/2004
Bed Bath & Beyond – West Los Angeles, CA

Achieved the highest level of customer service standards for two districts within the West Coast Division Completed weekly assessments of service and employee development programs Reviewed monthly sales plans, staffing and training strategies for Los Angeles and San Diego markets Administered quarterly reviews of corporate customer service programs to Store Managers and submitted annual bonus recommendations to the Regional Vice President Developed and implemented in-store "train the trainer" guidelines for the Southern California Region Participated in staffing and training for all new Southern California locations Trained new company initiatives to all district and regional counterparts Resolved all customer concerns and inquiries, and approved all in-store accommodations when necessary Influenced and evaluated district's succession planning.

Hard-lines/ Soft-lines Assistant Manager 08/1998 to 06/2000
Bed Bath & Beyond – West Los Angeles, CA

Executed all merchandise planning and placement with direct reports Analyzed sales and operational snapshots in order to maximize store profitability Ordered merchandise based on performance and margin Trained and developed all direct reports Maintained and reviewed accuracy and integrity of store inventory levels; surpassed sales and budget projections for seven consecutive quarters Supported and reinforced all corporate initiatives and standards.

Store Manager 05/1997 to 07/1998
Wet Seal – Phoenix, AZ

Planned and directed the new store opening process Supervised all aspects of store operation, including but not limited to sales planning, staffing, training and development of all team members, merchandise placement and monthly performance reviews Reported merchandise assortment needs to the division's buying group Completed quarterly market analysis of comparison shops to determine future business trends.

Education

Santa Monica College - Santa Monica, CA

Indian River Community College - Fort Pierce, FL

Operations Manager General Manager Store Director Store Manager