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Pawtucket Credit Union - Branch Manager Ii Resume Example

Benjamin Taylor
XX XXXXXX XXXXXX, Pawtucket, RI 02861
Professional Summary:

Service-oriented manager with over 25 years experience in sales and customer care.  Core competencies include personalized service, administration, troubleshooting and staff management as well as excellent communications and time management skills.  Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Sales and Marketing
  • Administration and Management
  • Troubleshooting
  • Critical Thinking
  • Judgment and Decision Making
Branch Manager II Aug 2008Apr 2014 Pawtucket Credit Union Pawtucket, RI
  • Establish and maintain relationships with individual and business members and provide assistance with problems these members may encounter.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Network within  community to find and attract new business.
  • Manage staff, preparing work schedules and assigning specific duties
  • Oversee the flow of cash and other financial instruments.
Assistant Branch Manager Apr 2005Aug 2008 Citizens Bank Providence, RI
  • Plan, direct, and coordinate the activities of a staff of 13 in a branch bank office.
  • Examine, evaluate, and process loan applications.
  • Provide outstanding customer service to retain and develop existing customer base.
Banker II May 2000Apr 2005 Citizens Bank Providence , RI
  • Perform sales floor work, such as greeting or assisting customers.
  • Develop, retain and expand profitable client relationships.
  • Maximize bank profitability through cross selling all Bank's products and services.
Department Manager Sep 1999Jan 2000 Neiman Marcus Boston, MA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.  Instruct staff to handle difficult and complicated sales properly.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Facilities Manager Apr 1997Jul 1999 Aurora Civic Association Providence, RI
  • Observe and monitor restaurant staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Interview, hire, train, schedule and assign duties to staff.
  • Meet with members to schedule and plan details of  banquets, receptions and other functions.
  • Increased sales numbers and profitability by actively promoting the facilities services.
Master of Science : Administration of Justice May 1993 Salve Regina University Newport , RI
Bachelor of Arts : Urban Studies May 1988 Brown University Providence, RI
Community Service:

Board of Directors, Secretary, Pawtucket Soup Kitchen, 2012-present

Volunteer Advocate, Day One, 2007-present


Member, Business Networking International, 2009-2011

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Resume Details

This is a real resume for a Branch Manager II in Pawtucket, Rhode Island with experience working for such companies as Pawtucket Credit Union, Citizens Bank, Neiman Marcus. This is one of the hundreds of Branch Manager II resumes available on our site for free. Use these resumes as templates to get help creating the best Branch Manager II resume.

Previous Companies:

  • Pawtucket Credit Union
  • Citizens Bank
  • Neiman Marcus

Previous Job Positions:

  • Branch Manager II
  • Assistant Branch Manager
  • Banker II
  • Department Manager
  • Facilities Manager


  • Salve Regina University
  • Brown University

Level of Education:

  • Master of Science
  • Bachelor of Arts

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