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Wells Fargo Bank - Branch Manager Resume Example

Eabmr M Ejnos
XXX XX XXXXXXXXX XXXXX, Oak Harbor, WA 98277
XXX XX XXXXXXXXX XXXXX, 98277, Oak Harbor WA
XXXXXXXXXXXXXXXXXXXXXXX
XXXXX XXX XXXX
Professional Summary

Service-oriented Relationship Manager with five year background in Retail Banking preceded by six years living in Stuttgart, Germany working with international clients as a Language Consultant and Service Manager.
Core competencies include Client Development and Retention, Banking Compliance and International Relationship Development

Skills
  • Relationship Building and Client Retention
  • Fluent in German
  • Customer and Personal Service
  • Active Listening
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Time Management
  • Service Orientation
  • Attention to Detail
Experience
Wells Fargo Bank Oak Harbor, WA Branch Manager Mar 2013Current
  • Manages two teams of platform and service team members providing daily coaching, training, scheduling and organization
  • Oversees client accounts, handling client issues directly or supporting team members in their roles
  • Establishes and maintains relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Networks within community to find and attract new business.
  • Recruits staff members and oversees training programs
  • Regularly handles situations including but not limited to: client fraud, particularly electronic transactions, stolen checks, fraud rings, identity theft or elder abuse
  • Completes quarterly and annual Federal and Bank compliance training
Wells Fargo Bank Marysville, WA Personal Banker Jun 2011Feb 2013
  • Determined customers' financial services needs and prepare proposals to sell services that address these needs.
  • Contacted prospective customers to present information and explain available services.Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
  • Business and Credit Champion at both Marysville branches.
  • Platinum Level Service and Sales recognition for Washington State
Wells Fargo Bank Lynnwood, WA Teller Jun 2010May 2011
  • Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Resolved problems or discrepancies concerning customers' accounts.
Wall Street Institute Stuttgart, DE Service Manager Apr 2007Apr 2010
  • Managed two customer service departments consisting of 25 Tutors, Receptionists and Teachers and all administrative duties revolving around servicing and keeping statistics on our 1000+ adult learners
  • Dealt directly with local government agencies on behalf of international team members to get work visas and insurance
Wall Street Institute Stuttgart, DE English Teacher Apr 2004Apr 2007
  • Offered English language consulting  and teaching for private and corporate clients both at our school and directly at companies
  • Created customized language solutions to corporate clients as well as facilitated standardized courses
  • Translated professional documents from German into English
Education
Hamburg School of English Hamburg, DE CELTA : Cambridge University Certificate of Teaching English to Adult Speakers of Other Languages Feb 2004
College of San Mateo San Mateo, CA Associate of Arts: Liberal Arts Dec 2003
Capernwray Bible School Thetis Island, BC Certificate in Leadership and Biblical Studies May 2001
Ravencrest Chalet Estes Park , CO Certificate in Biblical Studies May 2000
Language
I am fluent in English and German; I have a basic level of Spanish
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Resume Details

This is a real resume for a Branch Manager in Oak Harbor, Washington with experience working for such companies as Wells Fargo Bank, Wall Street Institute. This is one of the hundreds of Branch Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Branch Manager resume.

Previous Companies:

  • Wells Fargo Bank
  • Wall Street Institute

Previous Job Positions:

  • Branch Manager
  • Personal Banker
  • Teller
  • Service Manager
  • English Teacher

Schools:

  • Hamburg School of English
  • College of San Mateo
  • Capernwray Bible School
  • Ravencrest Chalet

Level of Education:

  • CELTA
  • Associate of Arts
  • Certificate in Leadership and Biblical Studies
  • Certificate in Biblical Studies

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